Junior Integration Operations Analyst

Jr. Integration Ops Analyst

What you will do

This position will be part of the Integration DevOps team responsible for developing and supporting integrations in Enterprise Integration. The incumbent support multiple Enterprise Integration platforms. This person needs to be confident, influencing, dependable and excellent communicator. 

How you will do it

• Primarily responsible to manage and support integrations on multiple Enterprise Integration cloud platforms - Mulesoft, Axway or IBM Integration Bus.

• Incident management, Service Requests, monitoring operation metrics & Alerts

• Troubleshooting and resolution of issues in all environments.

• Implement bug fixes and continuous improvements for Incident reduction.

• Implement monitoring and alert mechanisms.

• Support monthly patching of Integration platforms.

• Supporting Project teams and other business stakeholders

• Design and implement integration solutions using best practices for various applications and systems.

• Enforcing and implementing defined policies and checklist for successful project transition (KT).

• Responsible for the technical quality, governance (ensuring compliance) and operationalization of the integration solutions.

• Support the EI Architecture team to plan and implement upgrades and migrations of current platforms in accordance with the technology roadmap.

• Cadence with the EI Architecture team to keep them apprised of assigned tasks and seek their consultation as necessary.

• Managing Support KPIs and Interface repository up to date.

• Provide technical help to support offshore teams and external partner resources.

• Support new platform use cases and on-board them as applicable.

• Collaboration with Partner and Product vendor teams.

• Create and maintain documentation as required.

• Flexible on-call/weekend support rotation as applicable.

What we look for

• Bachelor's degree in IT or similar Technology related degree

• Minimum 2 to 3 years of development and/or support experience in the integration platforms.

• Strong experience with Mulesoft Platform and CI/CD deployment tools, preferred Azure DevOps.

• Strong experience with MFT products and configuration, preferred Axway ST.

• Good Experience with SQL skills and SSL Certificate management.

• Experience in implementation of DevOps, CI / CD configuration, automation etc. 

• Must have good understanding of Integration, API architecture and Cloud platforms.

• Strong collaboration with multiple project teams and troubleshooting skills.

• Provide technical help to support, build teams as applicable.

• Should be a quick learner and be ready for cross skilled training.

• Must be a great team player.

• Mulesoft or related Integration Certifications.

Technical Skills

• Experience setting up and managing Distributed and Cloud integration platforms. Mulesoft is a plus.

• Experience setting up, configuring, and supporting MFT tools like IBM MFT, Axway.  

• Mulesoft Anypoint platform capabilities (API Manager, Runtime Manager, Exchange etc.)

• Must have knowledge of Maven, Git etc.

• Good understanding on Network connectivity and Firewall rules etc.

• Release Management Tools like JIRA.

Preferred Skills

• Understanding of agile delivery principles and industry standards

• CI/CD Implementation and pipeline configuration.

• Experience in the following platforms: Service Now, Splunk, SQL Developer.

• Scripting experience.

Experience Level

Entry Level