Junior Service Desk Engineer

Junior Engineer - Service Desk

Job Family:

User Support (India)

Travel Required:

None

Clearance Required:

None

What You Will Do:

 

Ø  Work as a Junior Service Desk / Helpdesk / Desktop Support Engineer, providing first-level IT support.

Ø  Provide technical assistance to global users through calls, chats, and tickets.

Ø  Log, prioritize, and manage incidents and service requests in the ticketing system as per defined SLAs.

Ø  Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.

Ø  Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.

Ø  Escalate or route complex issues to next-level IT support teams following standard procedures.

Ø  Maintain proper documentation of incidents, solutions, and user interactions.

Ø  Follow IT policies, processes, and information security guidelines.

Ø  Work in night shifts to support users across the USA and other global locations.

 

What You Will Need:

 

Ø  Engineering / Science graduate (or equivalent qualification). 2025, 2026 passed out.

Ø  Experience Criteria: Fresher

Ø  Strong verbal and written communication skills in English.

Ø  Basic hands-on knowledge of laptops, desktops, and peripherals.

Ø  Understanding of operating systems (Windows) and MS Office tools.

Ø  Good problem solving and analytical skills

Ø  Ready to work in rotational shifts covering 24/7 support

 

What Would Be Nice to Have:

 

Ø  Strong problem-solving mindset and willingness to learn.

Ø  Ability to quickly grasp new tools, technologies, and processes.

Ø  Good customer service orientation and teamwork skills.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Experience Level

Entry Level