Business Operations Manager

Lead - Commercial Operations - IBT

Company Description

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.
We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 
For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).
‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency
Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Job Description

Role Purpose

To lead and govern end‑to‑end backend operations for Dr. Reddy’s Institutional Business (IBT) covering Corporate Hospitals (HospiBiz), Government / Tender Business( InstiBiz), and Modern Retail Pharmacy Chains & Online accounts (RetailBiz), ensuring process excellence, compliance, system robustness, and operational reliability, while enabling front‑end business teams to drive sustainable growth.

 

Key Accountabilities

1. IBT Backend Operations

• Own backend execution for all IBT channels including:
  • Order management, billing accuracy, pricing & rate validation
  • Contract adherence, scheme/discount governance, and dispatch coordination
• Ensure alignment to IBT SOPs, internal controls, and audit requirements.

2. Government & Tender Operations

• End‑to‑end operational ownership of Central/State Govt tenders:
  • Tender documentation, submissions, rate loading, LOA compliance
  • Supply adherence, LD/penalty monitoring, and audit‑ready records
• Act as custodian of tender governance and compliance discipline.

3. Corporate Hospitals & Modern Trade Support

• Backend support for corporate hospitals and large pharmacy chains/Epharmacy :
  • Contractual pricing compliance, rate uploads, and account reconciliations
  • SLA adherence and issue resolution to ensure service consistency.

4. Compliance & Regulatory Governance

• Ensure 100% compliance to internal policies, IBT SOPs, regulatory norms, and audit standards
• Proactively identify operational risks and implement preventive controls
• Support internal, statutory, and management audits.

5. Systems, SFE & IT Enablement

• Serve as IBT SPOC for IT systems, including SAP, SFE tools, dashboards, and MIS platforms
• Support data accuracy, access governance, UATs, enhancements, and issue resolution
• Partner with IT to improve automation, reporting, and analytics.

6. MIS & Performance Reporting

• Drive robust IBT MIS, dashboards, and analytics for leadership reviews
• Ensure timely, accurate, and insight‑driven reporting.

7. People Leadership

• Lead, develop, and performance‑manage a team of 18–20 backend associates
• Set clear KRAs, productivity benchmarks, and capability‑building plans
• Build a culture of process discipline, ownership, and continuous improvement.

8. Stakeholder Management

• Act as a strong backend partner to Sales, Finance, Supply Chain, IT, Legal, and Compliance teams
• Ensure seamless cross‑functional coordination with minimal business disruption.

 

Qualifications

• 10–15+ years of progressive experience in Commercial Operations, 
• Significant exposure to pharma / healthcare / life sciences commercial models
• Hands-on leadership experience managing multi-functional teams or COEs

Experience Level

Senior Level