Sales Manager - Mass Seller Engagement and Global Expansion

Manager, Mass Seller Engagement, SEG - USGS

Are you a builder who thrives at the intersection of sales, data, and Generative AI? Do you enjoy the challenge of taking a manual process and then building the tools to automate it on a WW scale?
We are looking for an entrepreneurial Sales Manager with 8+ years of relevant experience to drive a high-impact global initiative: helping US-based sellers expand their selection to reach Amazon's 19+ international marketplaces worldwide (WW). In this role, you will lead our "one-to-many" seller engagement strategy, its implementation, and delivery of expected input and output results. You will leverage existing seller data and build/use Gen AI tools to create personalized, automated nudges across the seller's global expansion journey to drive US to WW selection expansion. You will leverage Gen AI tools to engage with thousands of new and existing Amazon Sellers and help them grow their business on WW global marketplaces.
The ideal candidate is willing to roll up their sleeves to do the manual work of mass seller outreach today, while simultaneously partnering with product and program teams to develop the Gen AI tools of tomorrow to fully automate the seller engagement and outreach process. You are a leader who can manage trade-offs between what is required to deliver today's results while thinking long term and building tools to scale your impact to WW global selling organizations.
The ideal candidate will have strong sales, automation, and program management skills. They have experience leading mass seller engagement initiatives and proven experience driving global programs. Success in this role requires strong ownership, dive-deep, invent and simplify, and think big skills. They are exceptional at stakeholder management, including the ability to influence without authority, drive alignment, and communicate effectively with senior leadership. This position offers the opportunity to shape the global selling experience for millions of Amazon sellers by developing innovative Gen AI solutions for mass seller engagement.

Key job responsibilities
Key job responsibilities
Drive mass seller engagement at scale:
• Build and manage a fully automated mass seller engagement solution/agent by leveraging seller data and existing mass reach-out tools for US to WW expansion and post-launch growth.
• Customize seller messaging based on sellers' current stage in the global expansion funnel and/or performance on new global marketplaces.
• Measure impact of seller reach-outs and adapt seller engagement to drive higher open rates and action rates.
• Adapt seller communication across different engagement channels to maximize open and action rates.
• Deliver expected input and output goals of seller launches and global sales GMS.
• Propose and lead ideation on enhancing seller engagement strategies with focus on conversion and post-launch growth.
• Contribute to 3 year business growth plans and lead/contribute to other XBR meetings with senior leadership
Automate mass seller engagement:
• Partner with sellers and seller-facing teams to identify seller pain points in global expansion processes.
• Pilot and test new mass seller engagement models to drive US to WW expansion.
• Partner with product and program teams and own end-to-end development of Gen AI solutions for personalized mass seller engagement.
• Leverage custom-built Gen AI tools to drive exponential growth initiatives for US to WW expansion and post-launch seller growth.
Cross-functional stakeholder management:
• Own collaboration between product and program teams, business stakeholders, and external partners.
• Dive deep and represent key findings and recommendations to the senior leadership team for decision and action.
• Drive effective communication of mass seller engagement strategy, roadmap, and impact analysis to senior leadership.
• Drive US to WW expansion initiatives by collaborating with stakeholders across geographies and teams.
• Lead periodic review with senior regional leadership.

About the team
This role partners with US Global Selling (USGS) team which owns the full business lifecycle of North American sellers expanding into Amazon’s 19 global marketplaces. Its mission is to make US marketplace selection accessible and affordable to Amazon customers worldwide. While US sellers excel on Amazon.com, it is just the beginning of their potential global expansion journey. USGS team is dedicated to simplifying global expansion and international selling for US sellers, working closely with Sellers on both tech and non-tech aspects of product, supply chain and compliance. Amazon Global Selling team's vision is to be the first choice for all US retail businesses to go global. We operate with the agility of a startup and a singular mission: to empower US sellers to expand their business worldwide.

Basic Qualifications

- 6+ years of sales experience
- Experience driving the sales management process as well as playing a hands-on role in driving sales
- Experience closing sales and generating revenue
- Experience analyzing data and best practices to assess performance drivers
- Experience in a highly agile environment
- 6+ years of partnering with cross functional teams experience
- Experience partnering with product and program management teams
- Experience delivering results by partnering with and influencing others

Preferred Qualifications

- Experience personally closing large complex deals end-to-end
- Experience developing and executing sales strategies, tactics, plans, processes, systems and programs
- Experience with sales CRM tools such as Salesforce or similar software
- Experience influencing C-level executives
- Experience working with or evaluating AI systems
- Bachelor's degree or above in engineering, management, or technology, or Master's degree or above in engineering, management, or technology
- Experience using data and trends to articulate business needs or equivalent

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Experience Level

Senior Level