Microsoft Copilot Studio Engineer - Power Platform

Microsoft Copilot Studio Engineer – Power Platform

About Us

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Responsibilities & Essential Functions

• Build and maintain copilots in Copilot Studio (topics, generative answers, actions). 
• Design conversation flows, prompts, fallbacks, and escalation paths aligned to responsible AI practices. 
• Configure and validate knowledge sources (e.g., SharePoint, Dataverse, websites) and ensure appropriate permissions. 
• Integrate copilots with Power Automate flows and approved connectors; create actions that follow governance/DLP policies. 
• Publish copilots to approved channels (e.g., Microsoft Teams) and support UAT and production releases. 
• Test and troubleshoot copilots end-to-end (functional, regression, and basic security validation). 
• Monitor analytics and feedback; tune topics, prompts, and knowledge sources for quality and containment. 
• Document solution design, integrations, and support runbooks. 
• Collaborate with stakeholders, platform admins, and security partners. 
• Follow all CDK Global policies and procedures. 
• Complete all mandatory assigned compliance tasks and acknowledgements. 
• Meet or exceed all performance expectations.      

Required Job Skills & Qualification

• Bachelor’s degree or equivalent practical experience. 
• 2–4 years of experience building chatbots/copilots and/or Power Platform solutions. 
• Copilot Studio fundamentals (topics, generative answers, actions, testing, publishing). 
• Basic conversation design and prompt writing; ability to design clear user journeys and fallbacks. 
• Power Automate fundamentals (cloud flows, triggers/actions, approvals) and how to invoke flows from copilots. 
• Working knowledge of connectors, authentication basics, and solution components (connection references, environment variables). 
• Knowledge source configuration (SharePoint/Dataverse) and awareness of permission/security trimming concepts. 
• Troubleshooting skills and ability to interpret basic analytics. 
• Understanding of governance concepts such as DLP and working within enterprise policies. 
• Strong documentation and stakeholder collaboration skills.  

Preferred Skills & Qualifications

• Microsoft Power Platform certifications (PL-900; Copilot Studio credential if available). 
• Experience deploying copilots in Microsoft Teams and integrating with Microsoft 365 workloads. 
• Familiarity with AI Builder and/or Azure AI services. 
• Experience in an enterprise or regulated environment.  

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.

Experience Level

Mid Level