Test Automation Lead

Packaged/SaaS Application Engineer

Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to meet evolving business requirements. This role requires managing application features, overseeing release cycles, and ensuring the overall stability and performance of the system. The engineer works with various tools, application programming interfaces, and low-code platforms to tailor solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with multiple stakeholders to address challenges and optimize application functionality is a key aspect of daily activities.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement process improvements within the team to enhance efficiency and quality.
- Mentor junior team members by providing guidance and support to foster professional growth.
- Coordinate cross-functional communication to ensure alignment of project goals and timely delivery.
- Monitor application performance and proactively address potential issues to maintain system reliability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Strong knowledge of configuring and customizing ServiceNow CSM modules to meet business requirements.
- Experience with integration techniques using APIs and web services within ServiceNow environments.
- Familiarity with low-code development platforms and tools to streamline application enhancements.
- Ability to troubleshoot and resolve complex application issues while maintaining system stability.
- Understanding of release management processes and best practices in packaged application environments.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.