Principal Consultant and Technical Delivery Manager

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Principal Consultant -Technical Manager - Delivery 

In this role, to support function in achieving specific business goal, address challenges/deliverables, thereby improving customer satisfaction/etc. 

Responsibilities 

• Develop and maintain scalable, high-performance backend based Java applications. 

• Optimize components for maximum performance across a vast array of web-capable devices and browsers. 

• Troubleshoot and debug issues in a timely manner. 

• Stay updated with the latest trends and best practices in frontend development. 

• Establish and manage the overall program structure, governance cadence, and defined escalation pathways. 

• Own SLAs and oversee incident, problem, and change management processes to ensure service reliability. 

• Lead risk identification and tracking, enforce compliance controls, and ensure audit readiness. 

• Manage budget tracking, financial forecasting, and drive margin optimization initiatives. 

• Conduct executive reviews, define performance metrics, and deliver impactful data-driven storytelling. 

• Drive hiring strategy, workforce capacity planning, and succession planning initiatives. 

• Implement and govern Agile (Scrum/SAFe), CI/CD pipelines, and structured release management processes. 

• Define and monitor KPIs, CSLA commitments, and develop actionable dashboards and insights. 

• Oversee vendor governance and manage global operating models for distributed teams. 

• Lead major incident management, stakeholder communication, and service restoration efforts. 

• Track business outcomes and ensure alignment of delivery with strategic objectives. 

Qualifications we seek in you! 

Minimum Qualifications 

• Hands-on engineering/development experience in enterprise-grade products and platforms. 

• Strong proficiency in: 

• Java, Spring Boot, REST APIs, microservices patterns 

• Kafka and asynchronous/event-driven architecture 

• React with TypeScript 

• Strong testing discipline using Jest and Cypress. 

• Good understanding of web fundamentals: HTML/CSS. 

• Good understanding of Linux (logs, processes, networking basics, shell). 

• Good problem-solving, communication, and ownership mindset. 

• Good understanding of Git and version control workflows. 

• Familiarity with Agile/Scrum methodologies. 

Preferred Qualifications/ Skills 

• Working knowledge of Windows Server support. 

• Exposure to polyglot environments involving Python and .NET services. 

• Experience with CI/CD pipelines. 

• Familiarity with design tools like Figma or Adobe XD. 

• Ability to take ownership end-to-end (design → development → testing → release support). 

• Comfortable working in fast-paced environments with evolving requirements. 

• Strong collaboration skills and experience working with distributed teams. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.