Principal Product Operations Analyst

Principal Product Ops Analyst

Principal Product Ops Analyst

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

The Technology Solutions business unit is the Syneos Health accelerator for life sciences technology and innovation. Technology Solutions homegrown products & applications, COTS & SaaS products, ensures all employees work in a secure environment with clean data, actively participates in new M&A and partnership activities, delivers critical insights as part of our integrated strategy for customers and drives enterprise-wide adoption and change management for innovative tech & data solutions. Our work supports getting meaningful new medicines to patients faster, with greater positive impact.

JOB RESPONSIBILITIES

• Collaborate with business stakeholders to understand processes, challenges, and requirements.
• Translate business needs into functional designs and recommend Oracle Cloud capabilities to drive efficiency.
• Configure and customize Oracle Cloud applications; coordinate with technical teams for integrations and data migration.
• Lead SIT, UAT, and regression testing to ensure solutions meet functional and business expectations.
• Develop training content, conduct enablement sessions, and maintain FAQs, process documentation, and functional specifications.
• Resolve functional issues, troubleshoot OIC-based integrations, support release updates, and advocate as the “voice of the user.”
• Promote SaaS best practices, data privacy, compliance standards, and scalable configuration approaches.
• Drive product operations strategies aligned to organizational goals; proactively identify, escalate, and resolve high-impact issues.
• Mentor and develop junior analysts to build a high-performing product operations function.
• Lead the development of product operations strategies to support overall business goals.
• Utilize advanced data analysis to inform strategic decisions and drive product performance.
• Identify and implement innovative processes to enhance operational efficiency and effectiveness.
• Partner with senior leaders across product management, engineering, marketing, and other teams to ensure alignment and successful product operations.
• Oversee the monitoring and optimization of key performance metrics and KPIs.
• Conduct comprehensive market and competitive analysis to guide product strategy and positioning.
• Lead the strategy and optimization of tools and systems used in product operations.
• Mentoring and developing junior team members to build a high-performing product operations team.
• Proactively identify, escalate, and resolve high-impact operational issues.

QUALIFICATION REQUIREMENTS

• Degree (BS/BA) in in Information Systems or Management, Statistics, Computer Science, Data Science or Engineering, or related field required.
• Deep understanding of Oracle Cloud ERP Payables and Procurement modules, with cross-functional exposure to other SCM and Financials modules.
• Hands-on configuration of SLA rules and workflow setups using BPM.
• Experience supporting end-to-end payment process configurations.
• Experience configuring OBN for B2B enablement (required).
• Experience with Supplier Portal, Sourcing, and Contracts (highly preferred).
• BI/OTBI report development experience (preferred).
• Experience integrating with Vertex and Kyriba (preferred).
• Strong accountability mindset and ability to collaborate across cross-functional teams.
• Ability to think strategically and develop long-term plans to achieve business objectives.
• Advanced analytical skills to interpret complex data sets and provide strategic insights.
• Strong leadership skills to guide and inspire teams and drive cross-functional collaboration.
• Excellent verbal and written communication skills for effective stakeholder engagement and documentation.
• Proficiency with advanced data analysis tools, product management software, and other relevant technologies.
• Strong problem-solving skills to address and resolve complex operational challenges.
• Advanced project management skills to lead and coordinate multiple high-impact projects.
• Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.
• Ability to identify and implement innovative solutions to improve product operations.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Experience Level

Senior Level