Process Associate - Digital Crimes Unit

Ready to build the future with AI? 

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Process Associate - Digital Crimes Unit

Responsibilities

·       Work as a part of the Customer Security organization within Information Security.

·       Protect client customers based on data, patterns, and alarms.

·       Identify malicious activity on client's customer network based on both historic and emerging trends.

·       Assign phishing tickets in the queue and review, categorize or label content reported in the case related to video, text, image or other relevant data.

·       Actively review content for Inappropriate video, image, Title / Thumbnails and other content for compliance to our policies and be able to categorize the content.

·       Analyze, examine the content which could be in image, video format daily.

·       · Identify content which comes under abuse catalog and send it for further investigation.

·       · Train other team members regarding the daily tasks whenever important and requested by the manager.

·       · Communicate inside the company with members of the same team or other teams to accomplish the allocated tasks and duties.

·       · In an investigative role or equivalent anti-abuse or information security experience. Knowledge of current or emerging trends in the threat landscape (e.g. Phishing, Scams, Malware, Payment Fraud, Content Complaints, etc.).

Qualifications we seek in you!

Minimum Qualifications

·       · Ability to navigate and identify malicious activity where it exists within a website.

·       · Ability to document data points contributing to a decision on whether a violation of our policies exists on a customer's website.

·       · Ability to be thorough while maximizing performance.

·       · You might also have...

·       · Strong problem-solving skills - Exercising independent judgment with minimal direction. Effective communication skills.

·       · Experience with client products and services.

·       · Experience in Tier 2 investigation/triage of security events.

·       · You should be able to work on a flexible schedule and review content that might be erroneous in nature, every day.

Preferred Qualifications/ Skills

·       Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree)

·       Content reviewer/ moderation experience (Optional)

·       Need to have knowledge on CRM tool, understanding of firewalls.

·       Need to have hands on experience on social sites, basic knowledge on cybersecurity (Phishing, Malware, Spam)

·       Good MS Excel & MS Power point presentation skills

·       Excellent proficiency with written English and with neutral English accent.

·       Excellent verbal and written communication skills, including the ability to explain technical concepts.

·       Generates ideas, and critically evaluates future scenarios.

·       Encourages and facilitates cooperation and results orientation.

·       Identifies and acts upon opportunities for continuous improvement.

·       Fosters an environment of collaboration and a strong customer service culture.

·       Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.

Why join Genpact? 

• Lead AI-first transformation – Build and scale AI solutions that redefine industries 

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.