Product Manager - Fulfillment and Archival Services

Product Manager - Fulfillment Archival services- Create my Doc -

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Fulfillment & Archival Services (FAS) team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

Job responsibilities

• Define product vision, strategy, and roadmap that delivers measurable customer value, while facilitating customer-focused solutions and managing existing and new features.
• Lead discovery efforts and market research to uncover customer needs and integrate insights into the product roadmap.
• Own and maintain the product backlog; partner with Product Owners and Product Analysts to refine backlog and execute the strategic roadmap effectively.
• Participate actively in Agile ceremonies, scrum meetings, and agile events, including presenting feature strategies and contributing to sprint planning.
• Drive end-to-end project engagement from concept to implementation, aligning team members and stakeholders throughout the full project lifecycle.
• Develop user personas, process maps, and flows to guide development decisions and enhance overall user experience.
• Build frameworks and track key product success metrics including cost, risk posture, reliability, and feature functionality.
• Collaborate with Client Managers and business stakeholders to evaluate scope, requirements, schedules, and implement changes in policies, processes, and tools.
• Act as an escalation point for clients, ensuring timely resolution and maintaining strong client relationships.
• Support feature teams with MVP planning, testing, backlog refinement, user experience testing, and provide directional guidance as needed.

 

Required qualifications, capabilities, and skills

• Minimum 8 years of experience or equivalent expertise in product management or a relevant domain area.
• Strong technical acumen with the ability to understand and engage with enterprise architecture, system design, and technology stacks.
• Familiarity with modern software development practices, cloud technologies, and integration patterns; able to collaborate effectively with engineering teams and architects.
• Demonstrated awareness of emerging technologies, with a particular focus on artificial intelligence (AI), machine learning, and their applications in enterprise environments.
• Ability to stay current with global AI trends, regulatory developments, and industry best practices; able to assess the impact of new technologies on product strategy and roadmap.
• Excellent communication and stakeholder management skills, with the ability to convey complex technical concepts to non-technical audiences.
• Experience working in cross-functional teams, driving alignment between business, technology, and design.

 

Preferred qualifications, capabilities, and skills

Working Experience on Document Creation Tools and/or Content Management Applications

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Mid Level