Product Solutions Engineer

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
  
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• Opportunity to troubleshoot complex technical product issues. Apply deep product expertise solving complex technical customer issues and escalations and carrying out strategic projects.
• Opportunity to deeply learn our AI powered ads products like Performance Max , our ads platforms.
• Opportunity to develop tools and automation for better diagnostics/data fixes and debugging, either on their own or in partnership with Product Engineering teams.
• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Help maintain strategic relationships with key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.  
  
• Contribute to product requirement documents (PRDs) to record product specifications, validate PRDs to ensure customer/partner and internal needs are met, with some guidance. 
  
• Help scale existing or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions with some guidance. 
  
• Help write solution code in collaboration with internal or external developers/users/partners/clients/stakeholders as needed. 
  
• Collaborate with internal and external stakeholders in their respective process lifecycle to provide technical guidance or identify possible existing or new technical solution offerings to help shape the outcomes (e.g., pre and post agreement) with some guidance.