Program Manager - Retail Credit Notes

Program Manager Retail , Global Vendor Credit Note

Job Title: Program Manager – Retail


Location: Hyderabad


Team: Global Accounts Receivable Financial Operations Services – Retail Credit Notes


About the Role:


Amazon is seeking a highly motivated Senior Program Manager to lead the Retail Credit Notes Re-engineering program within our Global Accounts Receivable Financial Operations Services team. This team supports the Retail business channel, which is growing rapidly across multiple regions.


As a Program Manager, you will be at the forefront of driving global process improvements and initiatives for the Retail Credit Notes process. You will manage cross-functional projects, collaborate with system and business owners worldwide, and enhance visibility into the payee lifecycle. The ideal candidate thrives in a fast-paced, dynamic environment, is data-driven, and has a proven ability to manage high-priority projects with leadership visibility.


Key Responsibilities:


Lead end-to-end program management for the Retail Credit Notes Re-engineering initiative, ensuring timely execution and alignment with business objectives.

Collaborate cross-functionally with technical and non-technical teams to define program requirements, identify improvement opportunities, and implement scalable solutions.

Manage multiple projects simultaneously, maintaining detailed project plans, assigning tasks, and tracking progress to ensure deadlines are met.

Conduct data analysis to identify root causes, measure program impact, and provide actionable insights for senior leadership.

Support the identification and remediation of process inefficiencies, partnering with global teams to implement sustainable solutions.

Drive the migration from legacy tools to modern platforms while ensuring minimal disruption to ongoing operations.

Champion process simplification and automation, leveraging AI tools and internal systems to enhance operational efficiency.

Influence stakeholders at all levels without formal authority, using data-driven insights to gain trust and drive organizational change.

Identify gaps in business requirement documents (BRD) and product requirement documents (PRD) and collaborate with teams to improve documentation and workflows.

Develop and maintain comprehensive process documentation, system usage guides, and training materials for internal teams.

Engage stakeholders through structured communication channels (daily, weekly, monthly, and quarterly updates) across business units and service centers.



Basic Qualifications:

Bachelor's degree or equivalent
5+ years of cross functional project delivery experience
5+ years of program or project management experience
5+ years of working cross functionally with tech and non-tech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Exceptional discipline of meeting deadlines while managing multiple projects.
Experience managing, analyzing and communicating results to senior leadership
Maintain project plans, assigning and tracking tasks to respective teams.
Support Retail Credit Notes team with root cause identification, identifying appropriate remediation and execute on a project plan with appropriate level of urgency. Partner with peers to provide global solution.
Passion for process simplification, AI-driven automation, familiarity with Amazon-internal AI tools
Support migration from legacy tools to new platforms
Influence without authority—use data and results to build trust and drive transformation
Strong analytical skills with ability to use data to identify opportunities and measure impact
Identify gaps in BRD/ PRD and work with the teams to drive improvements.
Perform stakeholder management through daily, weekly, monthly and quarterly engagement across levels, businesses and service centers.
Develop and maintain comprehensive documentation and process assets for the tools usage, provide support for the operations and support systems training to the users.


Preferred Qualifications:

Experience with process simplification and AI-driven automation solutions.
Familiarity with Amazon-internal AI tools and systems.
Experience supporting migration from legacy tools to modern platforms.
Demonstrated ability to influence without authority and drive transformational change.
Strong attention to detail in identifying gaps in requirements and processes.
Experience in Accounts Receivable, Accounts Payable, Order-to-Cash, or Shared Services operations
Workflow automation with AI, strong understanding of how to structure prompts
MBA in finance, IIM/IIT


Why Amazon:

At Amazon, we encourage innovation, ownership, and a bias for action. You will have the opportunity to lead critical initiatives that directly impact the Retail business channel and work alongside highly talented teams globally.

Basic Qualifications

- Bachelor's degree or equivalent
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- • 5+ years of working cross functionally with tech and non-tech teams experience
- • Experience defining program requirements and using data and metrics to determine improvements
- • Exceptional discipline of meeting deadlines while managing multiple projects.
- • Experience managing, analyzing and communicating results to senior leadership
- • Maintain project plans, assigning and tracking tasks to respective teams.
- • Support Retail Credit Notes team with root cause identification, identifying appropriate remediation and execute on a project plan with appropriate level of urgency. Partner with peers to provide global solution.
- • Passion for process simplification, AI-driven automation, familiarity with Amazon-internal AI tools
- • Support migration from legacy tools to new platforms
- • Influence without authority—use data and results to build trust and drive transformation
- • Strong analytical skills with ability to use data to identify opportunities and measure impact
- • Identify gaps in BRD/ PRD and work with the teams to drive improvements.
- • Perform stakeholder management through daily, weekly, monthly and quarterly engagement across levels, businesses and service centers.
- • Develop and maintain comprehensive documentation and process assets for the tools usage, provide support for the operations and support systems training to the users.

Preferred Qualifications

- • Experience in Accounts Receivable, Accounts Payable, Order-to-Cash, or Shared Services operations
- • Workflow automation with AI, strong understanding of how to structure prompts

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level

Mid Level