Receptionist / Front Office Executive

Job Description: Front Office Executive / ReceptionistOrganization: Spark Academy Location: [Narayanaguda / Mehdipatnam / ECIL] Branch, Hyderabad Reports To: Branch Operations Head Employment Type: Full-Time

About Spark AcademySpark Academy is a Hyderabad-based coaching institute offering JEE, NEET, EAMCET, IPE board preparation, and government exam coaching. We're looking for a warm, organized, and dependable Front Office Executive to be the first point of contact for our students and parents.

Role OverviewThe Front Office Executive is the face of the branch — managing daily front-desk operations, building trusted relationships with parents and students, and ensuring smooth day-to-day functioning of the center.

Key ResponsibilitiesParent & Student Interaction

• Greet and assist walk-in parents and students with a friendly, professional demeanor
• Handle phone and WhatsApp inquiries about admissions, batches, fees, and schedules
• Address parent concerns and escalate to the branch head when needed
• Share regular updates with parents on student attendance and progress as required

Attendance & Records

• Take daily student attendance accurately for all batches (using the branch's photo-based check-in system / attendance register)
• Maintain and update student records, contact details, and batch enrollment data
• Flag irregular attendance patterns to faculty/branch head

Day-to-Day Operations

• Manage front desk operations: visitor log, call handling, courier/deliveries
• Support fee collection follow-ups and maintain basic collection records
• Coordinate with faculty on class schedules, timetable changes, and room bookings
• Maintain cleanliness and order of the reception and waiting area
• Handle basic documentation — admission forms, ID cards, study material issuance
• Assist with lead follow-up and enquiry logging for prospective admissions
• Support branch ops lead with opening/closing checklist tasks
• RequirementsMinimum qualification: Graduate (any stream); prior front office/receptionist experience preferred
• Fluent in Telugu and English; Hindi is a plus
• Comfortable with basic computer use (Excel/Google Sheets, WhatsApp Business, email)
• Strong communication and interpersonal skills, patient with parents and students
• Well-organized, punctual, and able to multitask during peak hours
• Prior experience in an educational institute or coaching center is an advantage