Relationship Officer

Relationship Officer-SBE-Small Business Enterprise-Sales

Role: Relationship Officer- SBE

Grade- E0

Job Description  

• Assisting team in day to day tasks and coordinating with RMs for activities related to business. 
• Document collection from client and to ensure completion of all the documents along with signatures and stamps. 
• To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass.
• Coordinating with the internal teams for documentation to ensure smooth processing of client transactions.
• To understand clients business & provide appropriate working capital and business loan solutions.
• Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc.
• Work closely with Branch Banking teams for new customer addition. 
• To ensure smooth onboarding of the client and catering to client requirements.
• Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement. 
• To coordinate with RMs for business related activities and also help in cross sell
• Calling active clients to encourage them to take up new facilities and products. 
• Addressing client’s uncertainties, grievances and suggestions on time.
• Communicating requests and acceptances of offers to our sales team for closing. 
• Recording all successful and unsuccessful attempts to close sale. 
• Keep up quality service by adhering to organizational guidelines. 
• To be updated about the latest product offerings and offers
• To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products.   
• To penetrate client with various products for the primary Relationship & Group companies.   
• To build relationships with key persons in the target segments & build client trust & confidence.   
• Focus to continually increase the Book size and profitability of the assigned portfolio.   
• To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.   
• To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market   
• Maintain high caliber client service.   
• Improve efficiency by monitoring & overseeing continuous improvement of processes   
• Constantly have a rapport with the operating units to customize and develop solutions  

Job requirements: 

• Passionate to do sales
• Go Getter Attitude 
• Strong Customer Orientation 
• Self-Motivated 
• Good relationship Management
• Good communication 
• Good convincing & influencing skills
• Graduation is a must