Client Service Representative - Healthcare Payments Support

Representative, Client Service

About Us 

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do 

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

The Client Service Representative role supports healthcare providers with their electronic healthcare insurance payments. This role assists with providing payment details, guidance on payment processing, product enrollment, and online portal registration while following the federal HIPAA laws.

KEY RESPONSIBILITIES:

·         Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment.

·         Works to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)

·         Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.

·         Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.

·         Build and maintain a thorough knowledge of Zelis Payments products and solutions.

·         Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.

·         Maintaining scheduled adherence and remaining productive throughout your given shift.

·         Ability to consistently meet monthly stat expectations and attendance goals.

·         Maintain and display a positive attitude.

 

 

PROFESSIONAL EXPERIENCE:

·         1-3 years of experience in customer service and helping people

·         Passion for customer service and helping people.

·         Excellent telephone etiquette and verbal communication skills

·         Proficiency in problem-solving and basic troubleshooting

·         Computer proficiency and technical aptitude

·         Attention to detail.

·         Consistent and reliable

·         Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.

·         Demonstrated resilience and resourcefulness in customer service situations.

education:

·         Bachelor’s degree is a must.

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

Experience Level

Entry Level