Sales Support Associate

Sales Support Associate

We are seeking a highly motivated and experienced Sales Operations/Support Professional to join our dynamic sales team in Hyderabad. As a Sales Support Associate you will be responsible for developing and implementing strategies to optimize the sales process, drive efficiency, and enhance overall sales team performance. Your role will involve managing sales technology systems and collaborating with cross-functional teams to achieve sales targets and improve operational effectiveness.

About You – experience, education, skills, and accomplishments

•  Minimum 1 year experience working with Salesforce or similar CRM system and supporting the Sales Cycle business.
• "Bachelor's degree or MBA degree"
• Solid business acumen of business transactions and end-to-end sales processes
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
• Proficient communication skills (written, oral, presentation) with the field, account management, customers, and internal management
• Ability to listen effectively and obtain necessary information to transact successfully within the business sectors
• Strong organizational skills.
• Ability to work in a team environment as well as independently with minimum supervision.

It would be great if you also had … 

•  Working knowledge of CRM (Salesforce.com) and specialist-training expertise with CRM systems.
• Knowledge of business processes, pricing, policies, and contracts.
• Solid business acumen of business transactions and end-to-end sales processes

What will you be doing in this role?

Sales Support Operations

• Understand the company sales processes and develop training material regarding management of Leads, Accounts, Contacts, Opportunities, Campaigns, Activities, and other custom objects such as Renewals
• Active participation in the designated Taskforce group and assist on time completion of Projects by creation of process documents, supporting larger GSO projects, etc.
• Support and lead training for Sales reps including new starter training, training on initiatives in partnership with CRM Operations and Sales Training & Development
• Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption
• Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business.
• Manage assigned cases and drive performance based upon metrics.
• Service orientated focus to work by providing empathetic sales support within policy guidelines and established procedures
• Support the Clarivate Analytics sales order process, billing systems, incentives, contract management, business policies and assist in problem solving all issues that are related to the fore-mentioned processes.
• Manage creation of documentation of the various business processes.

Quote Administration

• Provide a professional, dedicated and customer focussed service to all queries received from all stakeholders
• Interpret requests, analyse results, and provide support that adheres to customer contracts and Clarivate norms
• Use internal tools to understand requests and make key changes that will meet the needs of all the customers and colleagues
• Liaise with other stakeholders as needed to ensure that the Quote details are accurate and consistent, and the Quote is of the highest accuracy and detail
• Ensure that the steps taken comply to the steps outlined in the Quote administrator runbook. Contribute and evolve Quote administrator Runbook
• Develop tools to better analyse quote change results -Reporting & Analysis
• Ascertain effective ongoing support for daily opportunity to order matters including support for renewal processing, change requests and responding to end-user inquiries.
• Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with CRM Operations and MIS to develop and implement solutions.

Hours of Work  

• Working Model-Hybrid

• Working Hours -7 PM-4 AM (IST)

At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Experience Level

Mid Level