Senior Customercare/SME

Managing incoming and outgoing calls from leads customer service inquiries

Identifying and assessing customers’ needs to achieve satisfaction

Manage large amounts of incoming and outgoing calls as well as compliant calls

Generate sales leads from received data base from concern department

Provide accurate, valid and complete information by using the right methods/tools

Meet target oriented and customer service team sales targets and call handling quotas

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies accordingly your process

Proven customer support experience or experience as a client service representative.

Desired Candidate Requirements:

Minimum Graduation with 5-10 years of experience in BPO/Tele calling related industry

Familiarity with CRM systems technical knowledge for data updating in the system

Customer orientation and ability to adapt/respond to different types of patients

Excellent communication and presentation skills through the domestic voices process

Preferred ability to multi-task, prioritize and manage time effectively while taking calls

Candidate Should be Proficient in any two languages Kannada, Tamil, Hindi & Bengali 

BPO/Call Centre with healthcare sector exposure candidates preferable for this position.