Senior Azure Integration Support Engineer
Kpmg India Services Llp
Work from Office
Full Time
Min. 5 yearsJob Description
Senior Engineer AIS Integration Support - Consultant - MFT - KGS CH
Job Title: Senior Azure Integrations Support Engineer
Role Overview
The Senior Azure Integrations Support Engineer is accountable for the operational stability, reliability, and supportability of production Azure-based integrations. The role focuses on Level 2/3 operational support, proactive monitoring, incident resolution, and continuous improvement of integration services across enterprise platforms.
Key Responsibilities
Operational Support & Monitoring
Monitor and support Azure Integration Services, including:
Azure Logic Apps
Azure API Management
Azure Service Bus
Event Grid and Event-driven integrations
Support synchronous, asynchronous, publish–subscribe, and file-based integration patterns
Proactively identify and remediate integration failures before customer impact
Incident, Problem & Change Management
Investigate and resolve:
Logic Apps run failures
API errors and timeouts
Service Bus dead-letter messages
Event Grid delivery failures
Handle Level 2/3 incidents, service requests, and changes in line with ITIL practices
Perform runbook-driven troubleshooting, root cause analysis (RCA), and corrective actions
Manage retries, replays, data corrections, and recovery of failed transactions
Provides 24x7 Level 2 support via rotational shifts or on-call coverage
Acts as a technical escalation point, engaging Level 3 teams when required
Supports production releases, patching, and planned maintenance windows
Participates in major incident management bridges as required
Release & Service Assurance
Review and support integration changes and releases into production
Validate operational readiness, monitoring, and rollback procedures
Ensure integrations meet SLA, availability, and performance targets
Collaboration & Documentation
Work closely with application, infrastructure, security, and vendor teams to resolve cross-system issues
Maintain and update:
Integration documentation
Data flow and sequence diagrams
Interface catalogues and operational runbooks
Provide operational insights and recommendations to improve integration reliability and resilience
Experience Band
5–8 years of experience supporting Azure integration or middleware platforms in a production environment.
Technical Skills & Experience
Essential
Strong hands-on experience with Azure Integration Services
Solid understanding of:
API-based integrations (REST, HTTP)
Event-driven architectures
File-based integrations (SFTP, batch processing)
Proven experience supporting production incidents and outages
Working knowledge of SLA-based operational support models
Familiarity with monitoring, alerting, and log analysis tools in Azure
Desirable
AZ-104 (Azure Administrator) or AZ-204 (Developing Solutions for Microsoft Azure) certification
Experience with ITIL-based service management processes
Exposure to automation, self-healing, or reliability improvements in integration platforms
Experience Level
Senior LevelJob role
Job requirements
About company
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