Senior Desktop Support Engineer

Senior Engineer - Desktop Support IT Infra

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Position: Senior Desktop Support Engineer

 Work location: Bangalore 

Shift: 12.00 PM to 3.00 AM - 24/7 Rotational

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner always. 

• Work with the local IT team to provide support to all GCC employees; respond to work requests regarding installation, configuration and maintenance of laptop/desktop, software, and hardware. 

• Responsible for planning and implementation of IT solutions as part of the desktop support Team; ranging from configure new laptops/desktops, System and Microsoft patch update. • Provide daily support to users having issues with hardware and software.

 • Takes care of new joiners on boarding to handover assets and configure access. 

• Maintain and share asset inventory record periodically as per defined process. 

• Work with HR to handle employee onboarding and off boarding process.

 • Act as a POC to take care of all local IT needs and support to resolve user issues.

 • Performs other duties and tasks as assigned from time to time by management and will be required by the needs of the Clean Harbors business. 

• Actively work to ensure compliance with SOX, PCI, be adhere to company policy and other audits against the environment. 

• Good in vendor management and third party co ordination

• Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus. 

• Strong troubleshooting/problem solving/Analytical skills. 

• Windows OS Installation and troubleshooting experience. 

• O365 administration and troubleshooting experience REQUIRED. 

• Proficiency in windows and system patch/update 

• Experience supporting users remotely using remote admin tools. 

• Experiencing working with and managing monitoring solutions for IT operations, equipment, and application performance such as Solar Winds or other monitoring tools. 

• Experience working with incident management ticketing tools. 

• Good working knowledge on active directory for user and access management 

• Experience working in a 24/7 IT self-hosted environment/Datacenter operations. Must understand redundancy of connectivity both physical and logical. 

• Strong technical knowledge of the 

Experience Level

Senior Level