How much salary can I expect as a Senior IT Helpdesk Engineer in Clean Harbors in Hyderabad?

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What is the eligibility criteria to apply for Senior IT Helpdesk Engineer in Clean Harbors in Hyderabad?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Both Male and Female candidates can apply for this job.

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Senior IT Helpdesk Engineer

Clean Harbors

Senior IT Helpdesk Engineer

Clean Harbors

Hyderabad

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

Senior Engineer – IT Helpdesk

Job Title: Senior IT Helpdesk Engineer
Work location: Hyderabad Experience: 5+ Years
Shift: 24/7 Shift Rational (5PM-7AM)

•Attend users call to provide technical support to all employees based out IN US and Canada related to IT

•Help users in installation, configuration and maintenance of laptop/desktop, software, and hardware.

•Provide daily support to users having issue with computer hardware, software, and applications

•Provide support related to network and VPN connectivity

•Authenticate users and help them to unlock and rest their account and password

•Support users related to O365 issues like Outlook, Teams

•Configure new printer and support users to fix the issue

•Configure Apple devices and help users to configure application on phone

•Create ServiceNow tickets for calls received and close it with resolution

•Update and close open tickets as per defined SLA

•Performs other duties and tasks as assigned

Bachelor’s degree in computer science or related job experience
5+ years related Helpdesk support experience as L1 support in 24/7 model
Hands on working with Enterprise setup and global team, Datacenter/NOC experience a plus.
Windows 10 Installation and troubleshooting experience
O365 administration and troubleshooting experience
Proficiency in windows and system patch/update
Experience supporting users remotely using remote admin tools
Experience working with incident management ticketing tools
Good working knowledge on active directory for user and access management
Should have experience handling escalation from L1 team and team management
Certifications with Microsoft, Cisco and other relevant authorities in Enterprise IT eco-system are a plus
Excellent communication skills (Speak/Read/Write)
Strong troubleshooting/problem solving/Analytical skills.
Ability to work in present solutions based on technical knowledge and past experiences.
Ability to work independently with minimal supervision; self-motivated
Ability to work in a group including peers, senior/junior staff and external vendors when needed, lead projects and achieve target dates.
Ability to work under pressure in face paced environment.
Ability to work in an office environment and sit at a desk for long periods of time.