Senior Executive - Healthcare Call Center

Senior Executive - Call Center

Job purpose

 

• To ensure addressing/counselling the health concerns of the beneficiaries/customers by providing necessary explanations and giving necessary suggestions through a telemedicine platform and abiding by the guidelines stated, specific to the project catering to.
  • Make appropriate, timely and safe decisions on the management plan of the beneficiaries/customers.

 

Duties and responsibilities

 

• Connect/communicate with customers on a daily/weekly/monthly basis via call/message to create specific and achievable goals that help them achieve their long-term goals related to health, wellness, and lifestyle.
• Document customer interactions, including phone calls and messaging and tracking health metrics.
• conducting health assessments, developing individualized treatment/counselling plans, leading individual or group therapy sessions, running preventative wellness classes or workshops and making treatment referrals (if needed). Maintaining the confidentiality of the patients and ensuring patient privacy.
• The job applicant should be flexible to work & Knowledge of and experience with basic techniques of statistical analysis
• Work on creating content for relevant blog posts and content emails for our customers.
• Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports

 

Qualifications

 

• Education:
• MSc in Counselling Psychology; MSc in Psychology – Preferred       
• Post Graduate Diploma in Counselling Psychology           
• Bachelor’s Degree in Psychology
• Passion for health and wellness industry
• Stays up to date with current research and trends.
• Organized, detail-oriented team player with an ability to multitask in a fast-paced environment.
• Strong communication skills - writing, typing and phone.
• Must be open to feedback and have a desire to continuously learn and grow.
• Good computer proficiency - Proficiency in MS Office (Word, Excel and Power point)
• Flexible to work in any shift.
• Effective decision-making skills
• Should be proficient in Hindi and English mandatory
• Skills & Abilities:

Dear Candidate,
We are delighted to introduce you to Apollo Hospitals, a leading healthcare provider in India. With a long-standing heritage spanning many decades, Apollo Hospitals has established itself as a trusted name in the healthcare field, consistently delivering exceptional care with compassion.
Renowned for our state-of-the-art medical facilities, advanced technology, and a highly skilled and dedicated team of healthcare professionals, Apollo Hospitals is committed to providing quality care and ensuring patient satisfaction in everything we do.
Our organization strives to offer comprehensive healthcare services across various specialties and disciplines. From primary care to specialized treatments, we provide a wide range of medical services to cater to the diverse needs of our patients. Our hospital is equipped with cutting-edge technology, modern infrastructure, and an experienced team of doctors, nurses, and support staff who collaborate to deliver the highest standards of healthcare.
At Apollo Hospitals, we believe in fostering continuous learning and innovation. We prioritize research and development to remain at the forefront of medical advancements, enabling us to provide the latest treatments and therapies to our patients. We also emphasize preventive care and wellness programs, promoting a healthy lifestyle and helping individuals maintain optimal health.
Furthermore, Apollo Hospitals holds a strong commitment to social responsibility. Through various initiatives, we strive to make quality healthcare accessible to all members of society, regardless of their socio-economic background. We actively participate in community health programs, awareness campaigns, and outreach activities to promote healthcare education and support underserved populations.
As you join our team, we invite you to embody the values and culture of Apollo Hospitals. Our core principles include prioritizing patient-centric care, fostering teamwork, upholding integrity, and embracing compassion in all that we do. Together, we have the power to make a significant impact on the lives of our patients and contribute to the progress of healthcare in our community.
We are excited about the opportunity to collaborate with you, harnessing your skills and expertise to deliver exceptional care and service to our patients. If you have any inquiries or would like to explore more about Apollo Hospitals, please don't hesitate to contact our team.
Thank you for joining the Apollo Hospitals family. We are thrilled to begin this journey together, striving for excellence in healthcare.
Sincerely, Team HR

Experience Level

Senior Level