Senior Recruitment Operations Analyst

Senior Recruitment Operations Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM

The Recruitment Operations (RecOps) team partners closely with Talent Acquisition to ensure hiring at Tide is efficient, scalable, and data-driven. We own and manage the TA systems ecosystem, design and continuously improve end-to-end recruitment processes, and enable recruiters to do their best work through strong tooling, clear workflows, and meaningful insights.
The team works hand-in-hand with TA leaders to build hiring processes, develop reporting and analytics, drive recruiter learning and onboarding, and run key recruitment programs and initiatives. We also collaborate extensively with cross-functional partners including People Operations, People Partnering, Employer Branding, Finance, and Tech, acting as the central operational interface for TA across these forums.

ABOUT THE ROLE

As Senior Recruitment Operations Analyst you will:

• Act as a critical support function within the Recruitment Operations team, driving operational excellence across recruiting systems, processes, and projects
• Serve as the first point of contact for recruiter support, resolving system and process queries efficiently
• Manage and coordinate vendor relationships with recruiting system partners
• Support and coordinate recruitment-related projects and cross-functional initiatives
• Drive continuous improvement across recruiting processes and tools to improve efficiency and scalability
• Own basic data reporting and insights to support Talent Acquisition decision-making
• Train recruiters and stakeholders on recruiting systems and tools
• Maintain clear, up-to-date documentation to enable scalable and repeatable recruiting operations
• Collaborate effectively across teams in a fast-paced, evolving environment
• Thrive in ambiguity and take a proactive, organised approach to problem-solving

WHAT WE ARE LOOKING FOR

• A detail-oriented individual with excellent communication and stakeholder management skills
• Experience with recruiting systems, Applicant Tracking Systems (ATS), assessment platforms
• Strong capability with Google Sheets for data handling, reporting, and analysis
• Prior exposure to recruitment operations, talent acquisition systems support, or process coordination
• Ability to work independently, manage multiple tasks, and adapt to changing priorities
• Experience training or guiding recruiters or cross-functional partners on systems and processes
• Comfortable working with ambiguous problems and partnering to define solutions
• Strong organisational skills with an analytical mindset
• Good to have: Prior experience in Recruitment

WHAT YOU’LL GET IN RETURN

Our location-specific employee benefits are designed to cater to the unique needs of Tideans: 

• Competitive Compensation – Competitive salary
• Time Off – Generous annual leave on top of bank holidays
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide
• Health Insurance – Private family insurance with additional OPD coverage and top-up options
• Life & Accident Cover – Comprehensive accidental and life insurance protection
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops
• Volunteering & Development Days – Paid days annually for volunteering or personal growth
• Learning & Development – Annual budget for books, courses, coaching, and more
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement
• Snacks & Meals – Office perks with snacks, coffee, tea, and lunch (location dependent)

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.  #LI-AC1 #LI-Hybrid

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

  Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

 

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Experience Level

Senior Level