Senior Software Engineer - Systems

Senior Software Engineer - Systems

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

● Develop and deploy software that will help drive improvements towards the
availability, Performance, and efficiency of the system.
● Perform high-level root cause analysis for service interruption, recovery and creating
preventive measures.
● Troubleshoot and resolve problems; where the problems can be across the cloud
provider, the software used and any open source technology used.
● Participate in the design and implementation of next-generation systems.
● Conduct research on software and systems products to justify recommendations and
to support purchasing efforts.
● Implement and support compliance of self and team to Freshworks compliance and
information security processes.

Qualifications

● 3-6 Years hands-on programmer and with expertise in data structures and algorithms.
● Strong Linux systems knowledge.
● Experience in writing clean, readable, and maintainable code.
● Experience in troubleshooting complex distributed systems and finding failure
scenarios.
● Expertise in Golang and/or Java and understanding of how it impacts
performance/reliability of applications.
● Experience with large-scale distributed systems and in building large-scale
performant systems. Experience in Elasticsearch/Solr is a plus.
● Skilled communicator and have a proven record of leading work across disciplines.
● Solid understanding of the Software as a Service (SaaS) model.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Experience Level

Senior Level