Service Coordinator

🛠️ Job Title: Service Coordinator

🏢 Company: Mr Generators Private Limited

📍 Location: SR Nagar, Sanjeeva Reddy Nagar, Hyderabad, Telangana, India

✨ Job Summary:

Mr Generators Private Limited is looking for a smart and organized Service Coordinator to manage communication between customers, service technicians, and internal departments. The candidate will be responsible for scheduling service visits, handling customer queries, maintaining service records, coordinating billing activities, and ensuring smooth service operations. Freshers with good communication and coordination skills are welcome to apply.

🎯 Job Details:

🔸 Age: 18 – 25 years

🔸 Gender: Female

🔸 Education: Diploma

🔸 English: Basic English

🔸 Experience: Freshers Only

🔸 Shift: Day (Full Time)

🛠️ Skills Required:

🔹 MS Excel

🔹 Good Communication Skills

🔹 Problem Solving

🔹 CRM Software

🔹 Customer Handling

🔹 Billing Management

🔹 Follow-up Management

🔹 Service Monitoring

🔹 Customer Complaints Handling

🔹 Team Coordination

🔹 Technical Skills

🔹 Ticket Resolution

🔹 Office Administration

🔹 Service Appointment Booking

🔹 Customer Query Resolution

📌 Key Responsibilities:

📞 Act as the primary liaison between customers, service technicians, and internal departments

📅 Schedule and dispatch service technicians based on customer requests, priority, and location

📝 Maintain detailed records of service requests, customer interactions, and completed work

💵 Ensure timely and accurate billing for services rendered

🎯 Monitor and follow up on open service tickets for prompt resolution

📦 Coordinate with the inventory team to ensure availability of parts and equipment

🤝 Handle customer inquiries and complaints professionally and escalate issues when required

📋 Support the service team with administrative tasks such as timesheets, compliance documents, and maintenance contracts

🔄 Work as a cross-functional team member and support operations wherever required

💰 Salary & Incentives:

💵 Fixed: ₹15,000 – ₹20,000 (as per experience & skills)

🎁 Perks & Benefits:

⏱️ Overtime Pay

📄 PF (Provident Fund)

🛡️ ESI (ESIC)

📞 Contact Details:

👤 Srideepthi Chilukuri (Employer)

📱 9618910192