Service Delivery Manager

Indium Software India
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 2 yearsMin. 2 years

Job Description

Service Delivery Manager (SDM)

Job Title: Service Delivery Manager / Project Manager

Job Description:
• Manage and drive complex system integration projects across teams and stakeholders
• Work in Agile environments using tools like JIRA and MS Project
• Collaborate with globally dispersed technology and business teams
• Drive project estimations, planning, budgeting, and execution
• Coordinate with clients on requirements and ensure adherence to Service Level Agreements (SLAs)
• Handle service delivery, incident management, and problem management activities
• Prepare and present performance and project status reports
• Manage client relationships and ensure high customer satisfaction
• Lead and coordinate internal teams for successful project delivery
• Ensure compliance with ITIL framework and best practices
Required Skills:
• Experience with complex system integrations
• Strong knowledge of Agile methodologies and JIRA
• Experience in project budget management and estimation processes
• Proficiency in MS Project
• Strong understanding of Service Delivery and Client Relationship Management
• Experience in Incident and Problem Management
• Strong communication, stakeholder management, and leadership skills
• Good understanding of ITIL framework and operational best practices

Experience Level

Mid Level

Job role

Work location
Work locationHyderabad, India
Department
DepartmentProject & Program Management
Role / Category
Role / CategoryOther Program / Project Management
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 2 years

About company

Name
NameIndium Software India
Job posted by Indium Software India

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

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