Software Development Manager - Cloud Access Gateways

Software Development Manager III, Cloud Access Gateways

About the Team
The Cloud Access Gateways (CAG) team, within Traffic Engineering, is revolutionizing how SDO services connect with the cloud. We build industry-leading solutions that simplify internet ingress, service connectivity, and cloud access experiences. Our infrastructure processes tens of millions of requests per minute through three key pillars: OPF (Internet Ingress Gateway and reverse proxy), Cross-Region Access Gateways (seamless cross-region connectivity), and Cloud Access Builder Experience (service orchestration and onboarding).

This role offers significant potential for impact and innovation in shaping the future of cloud connectivity at global scale.


Key job responsibilities
• Own mission-critical systems and software development
• Build and mentor high-performing engineering teams
• Develop and execute organizational strategies and roadmaps
• Drive customer-centric product development
• Lead cross-functional initiatives and projects
• Create and implement employee development plans
• Deliver measurable results in a metrics-driven environment

Required Skills:
• Strategic Leadership: Drive organizational change through data-driven decisions
• Technical Excellence: Deliver complex technological solutions at scale
• Team Leadership: Build and develop high-performing engineering teams
• Communication: Good written and verbal skills with technical documentation expertise
• Problem-Solving: Strong analytical capabilities in complex technical environments


About the team
We're seeking an exceptional Software Development Manager to lead our Builder experience portfolio. This unique opportunity will shape the future of SDO builder experience on how users interact with ServiceLens and evolve with growing agentic experiences. The ideal candidate will drive engineering excellence, lead top-tier engineers, and architect delighting experiences for SDO builders.

Basic Qualifications

- 10+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Experience partnering with product or program management teams
- Bachelor's degree

Preferred Qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

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Experience Level

Senior Level