Infosys

IT Service Support and Operations Specialist

Infosys
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Specialist: IT Service, Support and Operations

The role involves managing and overseeing core IT infrastructure, including networks, servers, storage, and virtualization technologies, while ensuring efficient IT service delivery through strong ITSM and ITIL practices across Incident, Request, and Change Management. It requires deep expertise in Windows domain administration and cloud technologies such as Active Directory, SCCM, Intune, antivirus systems, virtual machines, and Azure. A strong understanding of network concepts, protocols, and hands-on experience with switches, routers, SD-WAN, and firewalls like Checkpoint or Palo Alto is essential. The responsibilities also include diagnosing and resolving IT issues, managing and executing IT projects, and maintaining a customer-centric approach to deliver high service satisfaction. The position demands effective resource planning, clear communication with technical and non-technical audiences, and leadership capabilities to mentor and motivate IT teams. Additionally, the role ensures compliance with regulatory standards through audits, manages vendor relationships, analyzes data for informed decision-making, and oversees the complete lifecycle of IT assets.

Job role

Work location
Work locationHYDERABAD
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Support
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameInfosys
Job posted by Infosys

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