Specialist Software Engineer - Salesforce CRM Developer

Specialist Software Engineer

Career Category

Engineering

Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.

ABOUT THE ROLE

Role Description:

The Specialist Software Engineer collaborates with Salesforce/Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce, Data Cloud solutions via Amgen’s Copado-based CI/CD pipelines. Develop/configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, Git and support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users.

Roles & Responsibilities:

• Lead the design, development, and configuration of Salesforce/Veeva CRM solutions to support new and existing business capabilities.
• Develop scalable Lightning Web Components (LWC), Apex classes, Flows, APIs, and custom Salesforce applications following platform best practices.
• Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
• Support and enhance Copado-based CI/CD pipelines, enabling automated build, test, deployment, and release management processes across Salesforce environments.
• Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise
• Maintain and optimize existing configurations and customizations while reducing technical debt and improving platform scalability and maintainability.
• Partner with Development teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
• Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis
• Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams
• Develop innovative solutions using generative AI technologies
• Conduct code reviews to ensure code quality, security, maintainability, and adherence to Salesforce development best practices.
• Create and maintain technical documentation including software architecture, solution design, deployment processes, operational procedures, and disaster recovery documentation.
• Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
• Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
• Develop and execute unit tests, integration tests, and automated testing strategies to ensure software quality and deployment stability.
• Troubleshoot and resolve production issues, deployment failures, and performance bottlenecks in a timely manner.

Basic Qualifications and Experience:

• Master’s / Bachelor’s degree with 9 - 12 years of experience in Computer Science, IT or related field 

Functional Skills:

• 5+ years of experience as a Salesforce CRM Developer
• In-depth knowledge of Salesforce platform development and architecture, including experience working with Salesforce Data Cloud.
• Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.
• Experience with version control systems like Git

Good-to-Have Skills:

• Experience working with Veeva CRM and large CRM Migration experience
• Experience implementing Salesforce Data Cloud solutions.
• Proficient in Apex, JavaScript, and other programming languages.
• Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.
• Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.
• Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.

Professional Certifications

• Salesforce Developer 2 (required)
• Salesforce Agentforce Specialist(required)
• Salesforce Certified Data Cloud Consultant (required)
• Veeva CRM Systems Administrator

Soft Skills:

• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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