Store Manager

Store Manager

"PURPOSE & IMPACT ON ORGANIZATION: • Take full ownership of the store and its commercial success • Analyze relevant data to probe and challenge the status quo • Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed • Drive continuous improvements in the store’s sales, productivity and profitability • Ensure the legal and financial integrity of the store • Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor • Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself • Schedule staff so as to properly serve customers, drive sales and execute tasks • Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values • Ensure proper in-store Brand execution according to established standards and directives • Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge • Manage all store operations in a systematic and efficient manner, as per established policies and procedures • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store • Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis • Ensure cash register transactions are processed quickly and accurately • Lead and implement all applicable loss prevention policies and procedures • Maintain a safe and productive shopping and working environment • Manage the recruitment and training of store team members • Ensure all HR policies and procedures are adhered to • Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance • Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder • Share best practices to drive the collective performance of all district stores • Complete all applicable training programs and effectively apply the learning on the job • Seek coaching and learning opportunities to continually improve your performance AUTHORITIES: • Customers • Peers and Supervisor • Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.) • Local Administration (e.g., mall management) OTHER QUALIFICATIONS: • Must be a Graduate/Postgraduate from recognized university • Minimum 18 months’ work experience in a sports/fashion customer and commercialfocused retail environment with a minimum of 12 months of Store Management responsibility • Intermediate numeracy and literacy and advanced verbal communication skills"

Experience Level

Mid Level