Supplier Manager - Technology and Operations

Supplier Manager, Tech and Ops (L09)

Job Description:

Role Title: Supplier Manager, Tech and Ops (L09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing to take up leadership roles.

Organizational Overview

Synchrony’s Strategic Partnerships and Agile team is an amalgamation of 4 sub verticals, SM (Supplier Management), CSS (Client Systems & Support) , OOA (Office of Agile) & SR (Strategic Relationships). Supplier Management & Strategic Relationship teams have the mission to maintain a right-sized, healthy, and dynamic portfolio of suppliers with the breadth and depth of capabilities to power Synchrony products and services while maintaining compliance with our Supplier Management program and reduce the 3rd party outsourcing risk. 

The Supplier Risk Management program is categorized into three phases known as the Supplier Lifecycle. These three phases outline the high-level tasks a supplier will progress through from identification, to contract, payment, maintaining the relationship until the conclusion of the agreement. Third-party suppliers play a critical role in Synchrony's day-to-day operations, and upholding quality standards is essential. The Supplier Risk Management Program is designed to identify and manage supplier risks, ensuring adherence to Synchrony's policies and industry regulatory requirements.The Supplier Management team plays a critical role at Synchrony as they observe the Supplier’s ability to perform their contractual agreement.  The Supplier Manager is accountable to manage the Performance and Risk of all assigned Suppliers by effectively leveraging the resources of the Supplier Risk Management Program. 

Role Summary/Purpose:

Works with supplier management program office, supplier, and Tech& Ops teams to prioritize requirements, processes improvements, and drive supplier management and supplier risk programs. Determines opportunities for Tech &Ops standardization, optimization, and automation of processes and procedures within Tech&Ops Supplier management organization.

Key Responsibilities:

• Execute Synchrony Supplier Risk Management.  Program Requirements including training obligations, monthly manager forums, maintain and execute monitoring plans according to standards

• Supports program to implement required Regulatory/Compliance changes.

• Monitors supplier performance. Ensuring implementation of supplier process, procedures, and dashboards.

• Performs supplier management activities, including regular follow-up/completing necessary documentation, on-going maintenance, and accuracy of all documents. (e.g., governance, monitoring plan escalation lists, insurance requirements, background checks as applicable etc.)

• Engages suppliers in completing assessments and scorecards to ensure risks arising out of such relationships are understood and remediated appropriately.

• Completes tasks, reporting status and work assignments in a timely fashion

• Perform other duties and/or special projects as assigned

• Supplier Manager Responsibilities for a select category vertical (May rotate in future), for Medium & Low Risk Suppliers, responsible for the end-to-end process of onboarding, monitoring supplier performance billing & offboarding. Ensuring implementation of supplier process, procedures, and dashboards.

• Lead/Co Lead projects/initiatives for the team/SM COE Program. Work on process improvements, reporting, providing valuable insights, Innovation and Simplification Projects

• Perform other duties and/or special projects as assigned

• Work with Business owners for implementation of supplier strategy

• To maintain a working relationship with the business stakeholders to understand impacts of supplier services & products

Required Skills/Knowledge:

• Bachelor’s degree in any discipline with minimum 2+ years of Supplier Management experience/ exposure to SMCOE Program OR in lieu of a degree minimum 4+ years of experience.

• Minimum 3+ years of overall Financial Service Experience.

• Proficient in Coupa tool.

Desired Skills/Knowledge:

• Minimum of 2 years of project/program management experience

• Supplier Management Skill Enhancement Program experience will be desirable

Eligibility Criteria: Bachelor’s degree in any discipline with minimum 2+ years of Supplier Management experience/ exposure to SMCOE Program OR in lieu of a degree minimum 4+ years of experience.

Work Timings:

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be on any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees can apply.

Grade/Level: 9

Job Family Group:

Information Technology

Experience Level

Mid Level