Technical Product Manager

Technical Product Manager

Arcesium is looking for a hands-on, execution-driven Product Manager to own the vision and delivery of Ticket Hub — Arcesium's internal ticketing and client communication platform that powers operational workflows across teams. You will work at the intersection of infrastructure, engineering, operations, and client experience — driving a complex integration while ensuring reliable, seamless communication between Arcesium and its enterprise clients and their counterparties. This is a builder's role: you will be expected to get deep into the details, move fast, and take end-to-end ownership of a product that has direct and visible impact on day-to-day operations of our Managed Services team. If you thrive in ambiguous, high-stakes environments and love turning complex technical problems into polished, dependable product experiences — this role is for you.

What you'll do:

• Own the product vision, roadmap, and execution for Arcesium's internal ticketing and client communication platform (Ticket Hub), ensuring it delivers seamless, reliable, and scalable experience for both internal users and our customers.
• Collaborate closely with engineering and infrastructure teams to evolve and maintain the core ticketing framework — covering email routing, inbound/outbound e-mail processing, ticket lifecycle management, threading, archival and third-party integrations including integration with messaging services.
• Drive the quality, usability, and consistency of the ticketing experience across all key products —in-Opterra platform.
• Champion best practices for ticket lifecycle management — covering creation, threading, routing, escalation, archival, and retention.
• Lead thoughtful change management for platform integrations, including managing third-party vendor relationships, coordinating rollouts across pods, and ensuring minimal disruption during migrations and go-lives.
• Engage with internal stakeholders and our customers to gather feedback, identify pain points in communication workflows, and prioritize impactful product improvements.
• Define and drive the roadmap for customer-facing capabilities — including client ticket visibility, portal access, authentication integration, and notification workflows.
• Measure and analyze ticketing usage data, e-mail delivery metrics, and operational feedback to guide roadmap priorities and identify systemic issues proactively.
• Articulate business cases, estimate timelines and effort, communicate with all stakeholders, and prepare project plans, release notes, and product documentation.
• Partner with cross-functional teams — Corporate Technology, Infrastructure, Information Security, and managed services team— to ensure alignment on goals, technical feasibility, and delivery cadence across multi-pod rollouts.

What you’ll need:

• 8+ years of overall work experience, with a minimum of 2 years in product management managing technical products or operational platforms (preferably in capital markets).
• Strong understanding of e-mail infrastructure, ticketing systems, and enterprise communication workflows — including familiarity with concepts like DMARC, DKIM, mail routing, and third-party SaaS integrations.
• A builder's mindset with a strong bias to action — someone who rolls up their sleeves, moves fast without waiting for perfect information, and takes personal ownership of getting things across the finish line rather than just coordinating from the sidelines.
• Customer empathy and a deep understanding of operational user needs, preferably with experience building platforms used by both internal operations teams and external enterprise clients.
• Proven ability to manage complex, multi-stakeholder rollouts with multiple workstreams running in parallel, and to drive resolution on ambiguous or contested decisions.
• Outstanding academic background and a passion for working in a high-velocity, fast-paced software development environment.
• Exceptional verbal and written communication skills — able to translate technical issues into clear, actionable updates for both engineering teams and business stakeholders.
• Critical thinking and the ability to articulate standpoints, influence, and drive alignment across engineering, operations, and client-facing teams.
• Strong attention to detail and quality-first mindset — particularly in high-stakes operational contexts where email delivery failures or data loss have direct client impact.
• A high level of personal maturity, ownership mentality, and a collaborative attitude — comfortable working across time zones and org boundaries to unblock issues and drive outcomes.

 

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Experience Level

Mid Level