Technical Program Manager

Technical Program Manager, Customer Engagement

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
• 2 years of experience in program management.

Preferred qualifications:

• 2 years of experience managing cross-functional or cross-team projects.
• Experience with program management in a global organization with cross-functional teams.
• Ability in building relationships to facilitate collaboration, information gathering, and decision making.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Google Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.

Responsibilities

• Drive critical programs in partnership with Product, Engineering, UX and Global Business colleagues. Collaborate with stakeholders to plan requirements, identify risks, manage timelines, and communicate with cross-functional partners across the organization.
• Drive process improvements throughout product development lifecycle, to help expand impact for our users/clients.
• Use the technical judgment to drive project direction, influence stakeholders, advocate proposals and build consensus across teams.
• Build an understanding of the Support Platform infrastructure, its underlying AI technologies, and contribute to both technical and product decision making.
• Inspire product teams to innovate, invent, implement, and deploy solutions aimed at making Google Support the best in the world.

Experience Level

Mid Level