Telecaller

Job Description

Alkemy Edtech is looking for energetic, disciplined, and communication-oriented Telecallers / Academic Counsellors to join our growing team.

The candidate will be responsible for handling inbound student leads generated through advertisements, social media campaigns, events, website inquiries, and other marketing activities.

This role will act as the first point of contact for prospective students and parents by understanding their requirements, explaining relevant programs, scheduling demos/counselling sessions, and maintaining regular follow-ups throughout the admission process.

The ideal candidate should possess good communication skills, strong follow-up abilities, a positive attitude, and the ability to professionally engage with students and parents over calls.

Key Responsibilities

• Contact and engage with inbound leads generated through various marketing channels
• Understand student requirements and explain relevant courses and programs
• Schedule demos, counselling sessions, webinars, and consultation calls
• Coordinate with trainers and internal teams for smooth scheduling and communication
• Maintain regular follow-ups with prospective students and parents
• Ensure demo attendance through timely reminders and follow-up calls
• Update lead status, follow-up details, and call records in CRM/tracking systems
• Maintain professional communication and support the admissions process

Candidate Requirements

• Good verbal communication and interpersonal skills
• Comfortable handling calls and student interactions
• Strong follow-up and coordination abilities
• Positive attitude and professional behavior
• Basic computer knowledge and familiarity with Google Sheets/CRM tools
• Ability to work in a target-oriented and fast-paced environment
• Prior experience in telecalling, counselling, customer support, or sales is preferred
• Freshers with strong communication skills may also apply

Preferred Skills

• Good listening and convincing skills
• Energetic and disciplined work approach
• Ability to multitask and manage follow-ups efficiently
• Team-oriented mindset with willingness to learn

Benefits

• Performance-based incentives
• Career growth opportunities
• Startup work culture
• Exposure to AI, Digital Marketing, and EdTech industry
• Opportunity to grow into counselling and sales leadership roles

📞 Immediate Joiners Preferred