Telesales Executive

Company Overview:

      We are Star Health & Allied Insurance Co. Ltd., India’s leading private Health Insurance company. Headquartered in Chennai, we began our operations in 2006 as India's first standalone Health Insurance provider. Today, with over 14,000 Network Hospitals , 850+ branch offices spread across the country, over 6.40 lakh agents and over Rs. 30,300 crore in paid claims, we are truly the health insurers to the nation.

      With over 15,000 employees, we offer innovative services and products in health, personal accident and overseas & domestic travel insurance aligned with the needs of the Indian Market. With meticulously crafted insurance policies, we continue to address the unique health needs of people. Having covered more than 17 crore lives since inception, we are scaling up our services to ensure that more lives are covered under Health Insurance. 

      Being the Health Insurance Specialist, we ensure that timely assistance is provided during health emergencies. Our dedicated in-house claim settlement team has an excellent track record of settling more than Rs. Four crores as claim amount every hour.

      We offer products for every market sector, from individuals to families and corporates. As a new age company, we operate directly through various channels, including digital, aggregators, brokers, etc., to cater to the needs of all sections of society. We are also a leader in the field of bancassurance and have long-standing partnerships with several banks.

      Along with offering a broad selection of specialist products and Health Insurance, we also offer free Tele health consultations with our expert team of in-house doctors, along with a free second medical opinion if necessary. We have completed over 8 lakh consultations which focus on primary care, specialist’s referral, secondary opinions and decision support. 

      Our most significant element is our customer service and the experience we provide. We have a 24x7 multilingual call centre, which is dedicated to claims assistance. Additionally, customers can benefit from hassle-free internal claim resolution without any TPA (third party administrator).

      In this digitally driven world, we have adapted to the current trends by digitally transforming ourselves with innovative technologies to guarantee the quality of service, ease of access and seamless user experience for all our customers.

Company Website : https://www.starhealth.in/

Job Description: 

As a Telesales Executive, your primary responsibility will be to connect with potential customers via phone calls and educate them about our insurance products. You will play a pivotal role in building relationships with customer, assessing their insurance needs, and providing tailored insurance solutions. 

 Key Responsibilities:

Conduct Outbound & Inbound Sales Calls:

 - Initiate and handle outbound calls to prospective and existing customers.

 - Present and sell insurance products and services to potential clients.

Identify Customer Needs:

 - Understand customer needs and recommend suitable insurance products.

 - Provide detailed information about the features and benefits of insurance policies.

Achieve Sales Targets:

 - Meet and exceed daily, weekly, and monthly sales targets.

 - Follow up on leads and convert them into sales.

Maintain Customer Relationships:

 - Build and maintain positive relationships with customers.

 - Handle customer inquiries and provide solutions promptly.

Record Keeping:

 - Maintain accurate and up-to-date records of customer interactions and sales activities in the CRM system.

 - Ensure all customer information is captured correctly and confidentially.

Compliance and Training:

 - Adhere to all regulatory and compliance standards related to insurance sales.

 - Participate in training sessions to stay updated on new products, services, and sales techniques.

Qualifications:

l  Minimum qualification 12th & Graduation

l  Experience in telesales, preferably in the insurance sector.

l  Excellent communication and interpersonal skills.

l  Ability to explain complex information in a clear and understandable manner.

l  Strong negotiation and persuasion skills.

l  Knowledge of insurance products and services is a plus.

l  Proficiency in using CRM software and other sales tools.

Benefits:

l  PF , ESI , Group Medical Insurance.

l  Competitive salary and Incentive structure.

l  Training and professional development opportunities.

l  Supportive and collaborative work environments.

l  Opportunities for career advancement within the insurance & Sales sector.