Trust and Safety Analyst - Content Moderation Team Lead

Trust & Safety Analyst

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being
What are we looking for? The following skills are required to perform this role- Resilience: Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills: Strong leadership qualities to guide and motivate team members. Ability to delegate tasks effectively and manage workloads. Decision-making skills to resolve conflicts and make tough choices. Time management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: Excellent verbal and written communication skills to convey information clearly and concisely. The following skills are required to perform this role- Resilience: Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills: Strong leadership qualities to guide and motivate team members. Ability to delegate tasks effectively and manage workloads. Decision-making skills to resolve conflicts and make tough choices. Time management and organizational skills to prioritize tasks and meet deadlines. Communication Skills: Excellent verbal and written communication skills to convey information clearly and concisely. Active listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking: Analytical skills to identify issues, assess situations, and find practical solutions. Ability to think critically and make informed decisions under pressure. Performance Management: Skill in setting performance goals and monitoring team members progress.
Roles and Responsibilities: Technical / Domain Proficiency: Strong understanding of the relevant business process and industry-specific tools. Proficiency in using software and systems necessary for team operations. Ability to analyze data and generate meaningful insights to drive performance improvements. Conflict Resolution: Capability to manage conflicts within the team and mediate disputes. Skill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility: Openness to change and ability to adapt to evolving business requirements. Flexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management: Strong interpersonal skills to interact with clients and stakeholders. Ability to understand client expectations and manage relationships effectively. Attention to Detail: Thoroughness in reviewing and validating work for accuracy and quality. Ability to identify process gaps and areas for improvement. Ethical and Professional Conduct: Adherence to ethical standards and professionalism in all interactions. Commitment to maintaining confidentiality and data security. Emotional Intelligence: Awareness of and ability to manage emotions, both for oneself and when interacting with team members.