Workforce Planning Knowledge and Change Management Manager

WFP Knowledge & Change Management - Manager

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

​Human Resources​

Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.

About the role

The Workforce Planning (WFP), Knowledge Management & Change Support will be part of the Workforce Planning Team and will have the dual role of delivering and maintain knowledge management as well as being the primary support for the Deployment Lead as and when required.

Your responsibilities

WFP Deployment Knowledge Management development & governance

· Ensure deployed WFP processes align to agreed design principles, controls, and governance structures.

· Capture feedback and lessons learned to drive continuous improvement.

· Work closely with Subject Matter Experts (SMEs), Country HR, HR Operations, and COEs to gather, validate, and document end-to-end HR processes and other development material.

· Create, review, and update Knowledge Articles, SOPs, FAQs, and process maps as required

· Ensure all documents follow defined knowledge standards, templates, and version control guidelines.

· Own the lifecycle management of HR knowledge content—from creation and approval to periodic review, archival, and retirement.

· Ensure timely publication and upkeep of knowledge content in the Knowledge Portal (SAC PCP, SharePoint / ServiceNow / other KM platforms).

· Support WFP process stabilization and transition activities by ensuring accurate and readily available knowledge documentation.

· Coordinate with Technology teams for system-related knowledge enablement (SuccessFactors, ServiceNow, etc.).

· Conduct periodic quality checks, gap analysis, and audits of existing knowledge content.

· Track knowledge effectiveness metrics such as usage, feedback, accuracy, and resolution enablement.

 

WFP Deployment & Implementation

· Support the planning and execution of WFP process deployment across functions, geographies, and designed region.

· Understand the WFP functionality for operational implementation and business routines. Ensuring alignment. Answering queries and as when required

· Understand deployment plans, milestones, dependencies, risks, and issues.

 

Change, Communications & Engagement

· Build strong working relationships to influence adoption, reinforce ownership, and enable accountability.

· Support forums and governance by providing clear recommendations and deployment insights, where appropriate

· Assist in delivering WFP communications approach aligned to the overall change approach

· Coordinate timing and sequencing of communications to align with key WFP milestones and planning cycles.

· Ensure consistency of messaging across all WFP-related communications.

 

Training & Capability Enablement

· Assist in coordinate and facilitate training sessions, workshops, and knowledge transfer activities.

· Deliver training and briefing sessions, ensure business users are confident in applying WFP outputs to decision-making, planning, and scenario discussions.

The experience we're looking for

- Sharp analytical and problem-solving abilities related to system issues.
- Capable of clear communication and productive collaboration with diverse global teams.
- An understanding of data privacy principles as they pertain to HR systems.
- Competent in prioritising and executing tasks in a high-energy environment.

The skills for success

Data and Analytics, HR Process Improvement; Process management; HR Process improvement, Storytelling; Data led storytelling, Digital literacy, HR Data Analsyis; Data management; Employee data management, Solutioning.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Experience Level

Mid Level