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Delivery Operations Representative

Accenture India Private Limited

Delivery Operations Representative

Accenture India Private Limited

Indore

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Description

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves monitoring and maintaining the stability and performance of critical applications. The role includes responding to incidents, analyzing system behavior, and ensuring continuous availability of services. Collaboration with various teams to address operational challenges and improve system reliability is a key part of daily activities. The position requires proactive identification of potential issues and implementing solutions to prevent disruptions, contributing to a seamless user experience and efficient application functioning.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure smooth deployment and operation of applications.
- Monitor system health and respond promptly to alerts to minimize downtime.
- Document processes and share knowledge to support team growth and continuity.
- Assist in the development and implementation of automation tools to enhance operational efficiency.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong understanding of cloud infrastructure and its operational challenges.
- Experience with incident management and root cause analysis.
- Familiarity with monitoring and alerting tools to maintain system health.
- Ability to troubleshoot complex application and infrastructure issues.
- Knowledge of scripting and automation to streamline support tasks.

Additional Information:
- The candidate should have minimum 3 years of experience in Site Reliability Engineering.
- This position is based at our Indore office.
- A 15 years full time education is required.