Service Management Lead

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Your typical day will involve coordinating various projects through effective contract management and shared service coordination. You will also focus on developing and maintaining strong relationships with key stakeholders and sponsors, ensuring high levels of commitment and enabling the strategic agenda of the organization. This role requires a proactive approach to problem-solving and a commitment to fostering collaboration across teams to achieve shared goals.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing and best practices among team members.
- Monitor project progress and ensure alignment with strategic objectives.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Strong understanding of cloud infrastructure and services.
- Experience with incident management and response strategies.
- Familiarity with automation tools and scripting languages.
- Ability to analyze system performance and implement improvements.

Additional Information:
- The candidate should have minimum 7.5 years of experience in Site Reliability Engineering.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.