Application Support Engineer
Accenture India Private LimitedIndore
Not disclosed
Job Description
Application Support Engineer
Project Role : Application Support EngineerProject Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Adobe Magento Commerce
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to prioritize and address system issues effectively.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Adobe Magento Commerce.
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience with system monitoring tools and incident management processes.
- Ability to work collaboratively in cross-functional teams to deliver effective solutions.
- Good communication skills to clearly articulate technical information to diverse audiences.
- Familiarity with e-commerce platforms and understanding of business-critical application environments.
Additional Information:
- The candidate should have minimum 5 years of experience in Adobe Magento Commerce.
- This position is based at our Indore office.
- A 15 years full time education is required.
Job role
Work locationIndore
DepartmentIT & Information Security
Role / CategoryIT Support
Employment typeFull Time
ShiftDay Shift
Job requirements
ExperienceMin. 5 years
About company
NameAccenture India Private Limited
Job posted by Accenture India Private Limited
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