Service Management Lead

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Description – SRE – Automation Engineer

Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment.

Expectation:
Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc.
A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage.
Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus.
Certifications: One Data Center technologies and Cloud.
Desired exposure:
Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure.
Should be well versed with Monitoring, Observability and other enterprise management tools.
Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc.
Exposure as an hands-on SRE atleast for 5+ years.
Must Haves Skills:
Exposure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates.
Strong knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc.
Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc.
Must have exposure on SPLUNK and other enterprise management tools
Exposure to Observability tools and framework
IaaS/PaaS products - Support for Containers and Cloud Native Stack
Lateral and Logical Troubleshooting as Cloud admin.
Complete understand of Cloud Network topology
Docker- Design/Built/Deployment – At least 2 years of technical exposure
CI – CD exposure – with Full end-to-end DevOps life cycle experience.
Responsibilities:
Exposure as an SRE with strong coding background to automating Toils.
Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution)
Capacity monitoring monitoring application availability managements & monitoring, reporting and maintenance activities (if documented)
Work on reduction of repeated failures generate reports, dashboards
Performance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation
Generate reports, dashboards, deploy agents
Monitor Docker Envelops, maintain Dockers images
Work on reduction of repeated failures generate reports, dashboards
Supporting Compliance requirements

Professional Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering.
- Excellent communication and relationship-building skills.
- Ability to lead and motivate teams to achieve project goals.

Additional Information:
- The candidate should have a minimum of 12 years of experience in Site Reliability Engineering.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.





























Summary:
As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships.

Roles & Responsibilities:
- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Lead project delivery and ensure successful outcomes
- Manage contract negotiations and agreements
- Develop and maintain relationships with key stakeholders

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Site Reliability Engineering
- Strong understanding of IT service management principles
- Experience in project management methodologies
- Knowledge of contract management and negotiation
- Good To Have Skills: Experience with cloud technologies

Additional Information:
- The candidate should have a minimum of 5 years of experience in Site Reliability Engineering
- This position is based at our Bengaluru office
- A 15 years full-time education is required