Client Relationship Manager

Job Title: Client Relationship Manager

Company: Profiles

Location: Indore, Madhya Pradesh (Work From Office)

Job Type: Full Time | Mon–Sat

Job Purpose:

To own the complete client communication loop, from inquiry to order delivery, ensuring every client feels heard, informed, and taken care of at every step.

Key Responsibilities:

• Handle all incoming client inquiries via WhatsApp, call, and email
• Understand client requirements and coordinate with the design/production team
• Share quotations, timelines, and order updates with clients
• Track ongoing jobs and ensure timely follow-ups
• Resolve client queries, complaints, and revision requests promptly and professionally
• Coordinate with internal teams to ensure smooth job execution
• Maintain accurate records of client conversations and orders
• Support in payment follow-ups and invoicing coordination
• Ensure every client gets a consistent, high-quality experience regardless of order size

Key Skills Required:

• Strong communication (Hindi + English)
• Client handling and relationship-building
• Organized and detail-oriented follow-up
• Basic Excel/Google Sheets
• Comfortable with WhatsApp Business, CRM tools, order-tracking tools

KPIs / Success Metrics:

• Client response time
• On-time order tracking and follow-up
• Client satisfaction / repeat order rate
• Zero missed follow-ups on active jobs

Reporting To: Founder / Operations Manager

Work Hours: Mon–Sat, 10 AM - 7 PM

Growth Opportunity:

Fast-track to Senior Coordinator role with growing ownership of client accounts as the business scales — with performance-based bonuses and leadership training.