Collection Team Leader
Kreon Finnancial ServicesFixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Fixed
₹16,000 - ₹18,000
Earning Potential
₹18,000
Work from Office
Full Time
Min. 2 years
Basic EnglishJob highlights
10 applicants
Benefits include: PF, Laptop
Job Description
Key Requirements:
- Minimum 2–4 years of experience in collections (BPO/financial services preferred)
- Prior experience handling a team of callers/agents
- Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, MIS reporting, data analysis)
- Ability to manage targets, productivity, and team performance
- Good communication and escalation handling skills
Roles & Responsibilities:
- Manage and supervise a team of collection agents
- Monitor daily calling activities and ensure target achievement
- Prepare and maintain MIS reports using Excel
- Track performance metrics (PTP, recovery, contact rate, etc.)
- Handle escalations and support agents in complex cases
- Conduct team briefings, training, and performance reviews
- Ensure adherence to compliance and process guidelines
Required Skills:
- Advanced Excel skills (Pivot, VLOOKUP, data handling)
- Strong leadership and team management ability
- Analytical and reporting skills
- Good communication and problem-solving skillsLocation: [Indore]
Roles & Responsibilities:
- Manage and supervise a team of collection agents
- Monitor daily calling activities and ensure target achievement
- Prepare and maintain MIS reports using Excel
- Track performance metrics (PTP, recovery, contact rate, etc.)
- Handle escalations and support agents in complex cases
- Conduct team briefings, training, and performance reviews
- Ensure adherence to compliance and process guidelines
Required Skills:
- Advanced Excel skills (Pivot, VLOOKUP, data handling)
- Strong leadership and team management ability
- Analytical and reporting skills
- Good communication and problem-solving skills
Location: Indore, 112, Satguru Parinay, AB Road Near Pakiza, OPP. C21 Mall, Scheme No.54 PU4, Indore, Madhya Pradesh-452011.
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The candidate should have completed Diploma degree and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Indore to get hired quickly.
The candidate should have Basic English skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
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