Collection Team Leader

Key Requirements:

• Minimum 2–4 years of experience in collections (BPO/financial services preferred)
• Prior experience handling a team of callers/agents
• Strong knowledge of MS Excel (VLOOKUP, Pivot Tables, MIS reporting, data analysis)
• Ability to manage targets, productivity, and team performance
• Good communication and escalation handling skills

Roles & Responsibilities:

• Manage and supervise a team of collection agents
• Monitor daily calling activities and ensure target achievement
• Prepare and maintain MIS reports using Excel
• Track performance metrics (PTP, recovery, contact rate, etc.)
• Handle escalations and support agents in complex cases
• Conduct team briefings, training, and performance reviews
• Ensure adherence to compliance and process guidelines

Required Skills:

• Advanced Excel skills (Pivot, VLOOKUP, data handling)
• Strong leadership and team management ability
• Analytical and reporting skills
• Good communication and problem-solving skillsLocation: [Indore]

Roles & Responsibilities:

• Manage and supervise a team of collection agents
• Monitor daily calling activities and ensure target achievement
• Prepare and maintain MIS reports using Excel
• Track performance metrics (PTP, recovery, contact rate, etc.)
• Handle escalations and support agents in complex cases
• Conduct team briefings, training, and performance reviews
• Ensure adherence to compliance and process guidelines

Required Skills:

• Advanced Excel skills (Pivot, VLOOKUP, data handling)
• Strong leadership and team management ability
• Analytical and reporting skills
• Good communication and problem-solving skills

Location: Indore, 112, Satguru Parinay, AB Road Near Pakiza, OPP. C21 Mall, Scheme No.54 PU4, Indore, Madhya Pradesh-452011.