Customer Care Executive

Company Overview

NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

Job Title: Customer Service Executive – Voice Process

Location: Indore, Madhya Pradesh

Experience: Minimum 1 Year (Mandatory)

Salary: ₹26,000 – ₹42,000 per month

Employment Type: Full-time

Job Overview

We are looking for a dedicated and customer-focused Customer Service Executive to join our Voice Process team. The ideal candidate should have at least 1 year of experience in customer service or a voice-based process and possess excellent communication and problem-solving skills.

• Key ResponsibilitiesHandle inbound and/or outbound customer calls professionally.
• Resolve customer queries, complaints, and requests in a timely manner.
• Provide accurate information about products, services, and company policies.
• Maintain a high level of customer satisfaction through effective communication.
• Record customer interactions and update CRM systems accurately.
• Meet individual and team performance metrics, including quality and productivity targets.
• Escalate complex customer issues to the appropriate team when required.
• Follow company processes and compliance guidelines.
• Required QualificationsMinimum 1 year of experience in a Voice Process or Customer Service role (Mandatory).
• Excellent verbal communication skills in English (additional languages are an advantage).
• Strong listening, interpersonal, and problem-solving abilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in rotational shifts, if required.
• Customer-centric attitude with the ability to handle challenging situations professionally.
• Salary & Benefits
• Salary: ₹26,000 – ₹42,000 per month (based on experience and interview performance).
• Performance-based incentives
• Career growth opportunities.
• Supportive and collaborative work environment.

Apply now if you have a minimum of 1 year of experience in a voice process and are passionate about delivering exceptional customer service.

Thanks & Regards,

HR Team