E-Commerce Manager

Job Title

E-commerce Marketplace Executive (Amazon.in & Flipkart Seller Account Specialist)

Job Summary

We are seeking a highly motivated and experienced E-commerce Marketplace Executive to manage and grow our seller accounts on Amazon.in and Flipkart. The ideal candidate should have hands-on experience with Amazon Seller Central and Flipkart Seller Hub, managing end-to-end marketplace operations including product listings, catalog management, inventory, order processing, advertising, account health, and sales growth.

Key Responsibilities

Marketplace Account Management

• Manage Amazon.in Seller Central and Flipkart Seller Hub accounts.
• Handle end-to-end marketplace operations independently.
• Ensure compliance with marketplace policies and seller performance standards.
• Monitor account health and resolve account-related issues.

Product Listing & Catalog Management

• Create new product listings and optimize existing listings.
• Upload products with accurate titles, descriptions, images, keywords, and specifications.
• Manage product variations, category mapping, and catalog corrections.
• Improve product visibility using SEO best practices.

Inventory & Order Management

• Monitor inventory levels to prevent stock-outs.
• Coordinate with warehouse and logistics teams for timely order fulfillment.
• Manage returns, replacements, cancellations, and customer claims.
• Update pricing and stock regularly.

Marketplace Advertising

• Plan, execute, and optimize Amazon Sponsored Ads and Flipkart Ads.
• Manage promotional campaigns, deals, and discount offers.
• Monitor advertising performance and improve ROI (ROAS/ACOS).

Sales & Performance Analysis

• Analyze daily, weekly, and monthly sales reports.
• Track KPIs such as conversion rate, Buy Box %, ACOS, ROAS, and revenue.
• Identify growth opportunities and recommend strategies to increase sales.
• Conduct competitor analysis and pricing research.

Account Health & Customer Service

• Monitor seller performance metrics.
• Resolve listing suppression, policy violations, and account warnings.
• Handle customer feedback, ratings, and escalations.
• Maintain excellent seller ratings and account health.

Reporting

• Prepare daily and monthly MIS reports.
• Generate sales, inventory, advertising, and profitability reports.
• Present performance insights and recommendations to management.

Required Skills

• Hands-on experience with Amazon Seller Central
• Hands-on experience with Flipkart Seller Hub
• Product Listing & Catalog Management
• Amazon PPC & Flipkart Ads Management
• Marketplace SEO & Keyword Research
• Inventory & Order Management
• Excel (VLOOKUP, Pivot Tables, Formulas)
• Data Analysis & Reporting
• Strong Communication Skills
• Problem-solving & Analytical Thinking

Qualifications

• Bachelor's degree in Business, Marketing, Commerce, or related field.
• 2–8 years of experience managing Amazon.in and Flipkart seller accounts.
• Experience with multiple product categories is preferred.
• Knowledge of marketplace policies and seller operations.

Preferred Experience

• Experience in handling brands selling on Amazon and Flipkart.
• Knowledge of Amazon A+ Content and Brand Registry.
• Experience with Amazon FBA, Easy Ship, and Flipkart Smart Fulfillment.
• Familiarity with tools such as Helium 10, SellerApp, or marketplace analytics tools.
• Understanding of GST and e-commerce invoicing.

Key Performance Indicators (KPIs)

• Sales Growth
• Listing Quality Score
• Account Health Score
• Advertising ROI (ROAS/ACOS)
• Order Defect Rate (ODR)
• Inventory Accuracy
• Buy Box Percentage
• Customer Rating & Feedback
• On-Time Shipment Rate
• Return & Cancellation Rate

Ideal Candidate Profile

• Minimum 2+ years of hands-on experience in Amazon.in and Flipkart marketplace management.
• Ability to independently manage complete seller account operations.
• Strong analytical mindset with a focus on sales growth and operational excellence.
• Detail-oriented, proactive, and capable of working in a fast-paced e-commerce environment.

Job Details

• Working Hours: 10:00 AM to 7:00 PM
• Salary: ₹18,000 – ₹24,000 per month (Based on experience)
• Location: Bengali Square, Indore
• Experience Required: 2+ Years
• Job Type: Full-Time