Head Barista

Position Title:Senior Barista

Department:Food & Beverage / Café Operations

Reporting To:Café Manager / Restaurant Manager

Job Summary:The Senior Barista is responsible for preparing and serving high-quality beverages, maintaining excellent customer service standards, supervising junior baristas, and ensuring smooth day-to-day café operations. The role also includes inventory handling, maintaining cleanliness, training staff, and ensuring consistency in beverage preparation.

• Key Responsibilities:Prepare and serve coffee, tea, and specialty beverages as per company standards.
• Ensure consistency in taste, presentation, and quality of all beverages.
• Supervise and guide junior baristas and café staff during shifts.
• Train new staff on beverage preparation, hygiene, and customer service standards.
• Maintain cleanliness and hygiene of coffee machines, counters, and workstations.
• Monitor stock levels of coffee beans, milk, syrups, and café supplies.
• Coordinate with management for inventory ordering and stock replenishment.
• Handle customer queries and complaints professionally.
• Ensure proper opening and closing procedures are followed.
• Maintain knowledge of menu items and suggest beverages to guests.
• Follow food safety and sanitation guidelines at all times.
• Assist in achieving café sales and customer satisfaction targets.
• Required Skills:Strong knowledge of coffee brewing techniques and espresso machines.
• Excellent communication and customer service skills.
• Leadership and team-handling abilities.
• Ability to work in a fast-paced environment.
• Knowledge of café hygiene and safety standards.
• Basic inventory and cash handling knowledge.
• Qualifications:High school diploma or equivalent.
• Certification in Barista Training is preferred.
• Minimum 2–4 years of experience as a Barista or Senior Barista in a café, restaurant, or hospitality setup.
• Preferred Qualities:Positive attitude and grooming standards.
• Passion for coffee and hospitality.
• Ability to multitask and manage pressure during peak hours.
• Rotational work shifts.