ServiceNow Quality Assurance Engineer

ServiceNow QA Engineer

Job Description:

We are looking for a ServiceNow QA Engineer with ~4–6 years of relevant experience to validate, test, and ensure high-quality delivery of solutions on the ServiceNow platform for SmartApps.

In this role, you will ensure the quality and reliability of ServiceNow implementations by developing and executing automated test cases, performing regression testing, and supporting major platform upgrades. This position is ideal for candidates with strong ServiceNow knowledge and a passion for automation and continuous improvement.

Responsibilities

• Test development work completed in a ServiceNow instance.
• Contribute to and develop test cases for the ServiceNow Automated Test Framework (ATF) (preferred).
• Experience on Selenium Automation Testing tool.
• Perform regression testing to support major upgrades and releases.
• Collaborate with developers and business analysts to ensure test coverage and quality standards.
• Document test results and provide feedback for defect resolution.

Requirements

• ServiceNow Certified System Administrator (must-have).
• Knowledge and/or micro-certification in at least one of the following:
  • Customer Service Management (CSM) (preferred)
  • Playbooks
  • Flow Designer
  • Now Assist / AI
  • Platform Analytics
  • Predictive Intelligence
  • Service Portal
  • Catalog Items
  • Automated Test Framework (ATF)
• Strong understanding of ServiceNow platform capabilities and best practices.
• Experience with automated testing tools and frameworks.
• Excellent problem-solving and analytical skills.
• Strong communication skills in English

Nice to Have

• Experience with Agile methodologies.
• Familiarity with CI/CD pipelines and integration testing.
• ServiceNow Certified System Administrator (CSA) Certification

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Experience Level

Senior Level