Toll Operations Executive

Site Toll Operations Executive

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani RMRW: Encompassing Adani Road Transport Limited and Adani Water, Adani RMRW is a key infrastructure business of the Adani Group, focused on driving sustainable development. Adani Road Transport Limited specializes in the construction, operation, and maintenance of highways and expressways, ensuring seamless connectivity across India. Adani Water addresses critical water challenges through innovative projects such as desalination plants, water treatment facilities, and irrigation systems, enhancing water availability and sustainability. Together, these businesses aim to deliver world-class infrastructure while fostering environmental stewardship and community impact, making Adani RMRW a leader in India's infrastructure and resource management sector.

Job Purpose:

The role manages toll operations with a focus on quality assurance and traffic flow optimization. Executes strategies to enhance operational efficiency, resolve user complaints, and ensure compliance. Provides technical support, conducts surveys, and prepares reports to maintain high standards of service and revenue integrity.

Toll Management and Quality Assurance:

• Plan, execute, and monitor all aspects of toll operations to ensure adherence to quality standards and procedures.

• Investigate discrepancies, violations, and operational issues to maintain revenue integrity.

• Supervise front desk administration, Point of Sale operations, and customer service interactions.

• Manage toll collection operations daily, including staff direction and performance monitoring.

• Monitor toll collection performance, identify improvements, and implement service enhancements.

 

Traffic Flow Management and Technical Support:

• Utilize monitoring software and tools to optimize traffic flow at toll plazas.

• Ensure all equipment and systems function optimally for efficient toll collection.

• Provide operational and technical guidance to staff, advising on operational matters.

• Conduct traffic surveys to inform decision-making and enhance service delivery.

• Handle end-user complaints promptly, implementing measures for resolution and recurrence minimization.

• Execute traffic surveys and assist customers as needed.

 

Revenue Reconciliation:

• Ensure accurate reconciliation of toll revenue with transaction records

• Minimize mis-classification, exemption and violation on daily basis to check against pilferage and leakage of revenue..

• Identify discrepancies or irregularities in revenue collection and implement corrective measures.

• Coordinate with finance and accounting teams to resolve reconciliation issues promptly.

 

Reporting and Compliance:

• Prepare weekly/monthly MIS reports on operational processes, productivity, and revenue collection.

• Monitor performance metrics, identify areas for improvement in toll collection systems.

• Ensure compliance with regulatory requirements and service level agreements.

 

Customer Service and Front Desk Administration:

• Supervise front desk administration, Point of Sale (POS), and customer services to maintain high service standards.

• Ensure prompt service delivery and handle customer inquiries and complaints effectively.

Key Stakeholders - Internal:

Projects Team

Key Stakeholders - External:

Client (NHAI)

Banks

IE

Local Administration

Police / Health Services

Contractors

Education Qualification:

Essential: Graduation in any discipline

Work Experience (Range of years):

8-12 years of relevant experience

Experience Level

Executive Level