Telesales Executive

Job Title: Telecaller — Personal Loan Sales

Location: INDORE

Employment Type: Full-time

Job Summary

We are seeking a highly motivated Telecaller to generate and close personal loan applications via outbound and inbound calls. The ideal candidate will combine strong sales skills, excellent phone etiquette, product knowledge, and a customer-first approach to meet monthly targets and grow the loan portfolio.

Key Responsibilities

• Outbound calling: Contact warm leads, inquiries, and targeted prospects to present personal loan products and assess eligibility.
• Inbound handling: Professionally respond to incoming calls from customers interested in personal loans; qualify and convert leads.
• Product presentation: Explain loan features, eligibility criteria, documentation requirements, interest rates, fees, tenure options, and repayment methods clearly and accurately.
• Needs assessment: Use questioning to understand customer financial needs, repayment capacity, and suggest the most suitable loan product.
• Lead qualification: Screen leads for creditworthiness and potential fit; update CRM with accurate lead status and call notes.
• Application support: Guide customers through the loan application process, checklist, and follow up to ensure timely submission of required documents.
• Follow-up & nurturing: Maintain follow-up cadence for undecided prospects; re-engage cold leads when appropriate.
• Cross-sell & upsell: Identify opportunities to offer additional relevant financial products or higher loan amounts where appropriate.
• Compliance & documentation: Ensure adherence to internal policies, KYC/AML requirements, and regulatory guidelines during conversations and documentation handling.
• Targets & reporting: Achieve monthly conversion and revenue targets; generate daily and weekly sales activity reports for team leads.

Required Skills & Qualifications

• Minimum education: High school diploma; Bachelor's degree preferred.
• Prior experience: 1–2 years in telecalling, telesales, or financial product sales (preferably loans or banking).
• Strong verbal communication and persuasion skills.
• Customer-focused with empathy and active listening abilities.
• Comfortable working with targets and performance metrics.
• Basic understanding of personal loans, interest computation, EMI, and credit checks.
• Proficiency with CRM systems and MS Office (especially Excel).
• High integrity, attention to detail, and ability to handle sensitive customer data confidentially.

Preferred Attributes

• Experience selling financial products or working in NBFC/banking environment.
• Multilingual abilities to communicate in regional languages.
• Resilient, with a positive attitude toward cold-calling and rejection.
• Good time-management and organizational skills.

KPIs / Success Metrics

• Number of calls made / answered per day
• Lead-to-application conversion rate
• Application-to-disbursal conversion rate
• Average loan ticket size sold
• Monthly revenue generated
• Customer satisfaction/quality score
• Compliance/adherence rate

Compensation & Benefits

• Fixed salary + performance-based incentives/commissions
• Bonuses for meeting/exceeding targets
• Health benefits, paid time off, and training (as applicable)
• Career growth opportunities in sales or relationship management