Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Ansible on Microsoft Azure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves serving as the vital link between clients and our systems or applications. You will engage with clients to understand their needs, ensuring that our world-class systems operate seamlessly. Your role will require you to utilize your exceptional communication skills to address client issues effectively, leveraging your deep product knowledge to design and implement appropriate resolutions. You will be dedicated to maintaining high-quality standards in service delivery, ensuring that client satisfaction remains a top priority throughout your interactions.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Must have Ansible scripting Knowledge to develop Ansible Scripts.
- Contribute in providing solutions to work-related problems.
- Assist in the development and implementation of best practices for application support.
- Provide training and guidance to junior team members to enhance their skills and knowledge.

Must have Skills
Strong experience in Windows system administration.
o Install, configure, and maintain Windows servers.
o Manage user accounts, permissions, file systems, and services.
o Perform system monitoring, performance tuning, and capacity planning.
o Apply OS patches, updates, and security hardening.
o Troubleshoot system, application, and network-related issues.
Hands-on experience with Microsoft Azure services.
Knowledge of networking concepts (TCP/IP, DNS, HTTP, firewalls).
Experience with scripting (PowerShell).
Familiarity with monitoring and logging tools.

Good to Have Skills
Azure Storage, Backup and Networking
Experience in hybrid cloud environments.
Automation via Ansible Scripts & DevOps Support
Understanding of IIS and FTP configuration and troubleshooting.
Collaboration & Support
Work with applications, DevOps, and security teams.
Provide L2/L3 support and participate in on-call rotations.
Maintain system documentation and SOPs.