Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring that our systems operate seamlessly. You will utilize your communication skills to address client issues effectively and contribute to maintaining the high standards of our services.

Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues promptly.
- Document client interactions and solutions for future reference.
- Collaborate with team members to enhance service delivery.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with customer relationship management tools.
- Strong understanding of incident management processes.
- Familiarity with ticketing systems and service level agreements.
- Ability to communicate technical information clearly to non-technical users.

Additional Information:
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Jaipur office.
- A 15 years full time education is required.